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#Ombudsman

# ombudsman - Wednesday 8 June, 2011

Complaints to Ombudsman's office hit highest level in over a decade

Emily O’Reilly says complaints to her office increased by 30 per cent last year in comparison with 2009, with almost half of all complaints relating to the civil service.

# ombudsman - Wednesday 1 June, 2011

The 9 at 9: Wednesday

Nine things you need to know by 9am: Aer Lingus heads to LRC to avert flight cancellations; what US diplomats really thought of Ireland’s politicians and the girl stoned to the death because of a beauty contest.

Children's Ombudsman sees increased complaints for 2010

The Ombudsman for Children’s annual report will today publish an annual report showing a 34 per cent increase in cases.

# ombudsman - Monday 16 May, 2011

Man 'fighting for his life' after Limerick crash which Garda Ombudsman to investigate

A marked garda car had been in pursuit of another car when the incident occurred and the Garda Ombudsman is to investigate.

# ombudsman - Wednesday 4 May, 2011

Information Commissioner wants FOI legislation extended FOI

Information Commissioner wants FOI legislation extended

Emily O’Reilly has said the general public should be able to place Freedom of Information requests with public bodies like the gardaí, Central Bank and NAMA.

# ombudsman - Thursday 21 April, 2011

Complaints to Financial Services Ombudsman hit record levels

Nearly half of all the complaints made to the office of the Financial Services Ombudsman related to insurance.

# ombudsman - Tuesday 27 July, 2010

A REPORT by the Financial Services Ombudsman says the number of complaints received by his office has increased 28% over the past year.

Bill Prasifika, the Ombudsman said 7,619 complaints were made to his office last year. 4,668 complaints were made against insurance companies while 2,951 complaints were made against financial institutions.

Over 200,000 visits were made to the Ombudsman’s office on Lincoln Place and  some 17,000 phone calls were also received.

The Ombudsman said that he estimates that ‘conservatively’ over €60m has been made good to consumers as a result of the office’s work since 2005.

Prasifika noted that because of the economic downturn, some firms are unable to pay awards made by the Ombudsman.

The Office is funded by levies on financial institutions and its running costs came to €5m last year.

# ombudsman - Thursday 15 July, 2010

OMBUDSMAN EMILY O’REILLY has condemned the actions of the Health Service Executive, accusing them of attempting to gag her office.

O’Reilly said that the HSE’s approach to dealing with a report compiled by the Ombudsman’s office, which investigated complaints into guardians’ fees, was “perverse.”

She said that the proceedings entered into by the HSE in an attempt to prevent the Ombudsman’s report from being published were “frustrating, wasteful, dispiriting and, ultimately, useless”, and added that it has cost the taxpayer a huge amount of money.

She said: “Nothing was decided and nothing was clarified, and the proceedings have made no contribution of any kind either to the furtherance of the HSE’s child protection functions or to upholding the integrity of the courts. In short, these proceedings were an utter waste of time and money,” and added, “The worst that can be said is that the HSE’s behaviour may have been a calculated and measured attempt to prevent the publication by my office of an investigation report which was critical of the HSE’s actions.”

The HSE has responded to these accusations by saying that it has “genuine and valid reasons” for bringing legal proceedings against the Ombudsman.