# Ombudsman

This year

2023

Dr Niall Muldoon: We need radical and brave leadership to turn around child mental health services

The Ombudsman for Children says it is now clear that we’ve reached the end of the line with the current CAMHS service.

5.0k

Jul 27th 2023, 12:45 PM

# Ombudsman

'Shameful': Ombudsman slams ten-year delay by Govt to provide disabled people transport supports

The Ombudsman also criticises passport issues and NCT errors among the office’s latest annual report.

6.6k

Jun 14th 2023, 6:00 AM

# Ombudsman

HSE 'refused or delayed' repayments to some patients who got essential medical treatment abroad

The Ombudsman said patients felt the schemes to be ‘unforgiving and lacking in empathy when it came to administrative errors’.

16.1k

Apr 18th 2023, 6:00 AM

Last year

2022

# Ombudsman

Majority of complaints about Covid-19 news articles linked to anonymous Facebook group

More than 500 complaints in total were made last year – 200 of those related to coverage of the pandemic.

14.7k

Jun 21st 2022, 6:15 AM

# Nursing Homes

Nursing home apologises after elderly woman with dementia found 3km away with facial injuries

The case, detailed in the Ombudsman 2021 report, was raised after the nursing home refused to engage with the woman’s family.

57.1k

May 25th 2022, 5:30 AM

All time

# Ombudsman

Ombudsman: Personal transport supports for disabled people 'inadequate and unfair'

The Ombudsman has published his report on unequal access to transport schemes for disabled people, an issue first highlighted 20 years ago.

8.1k

Nov 23rd 2021, 6:00 AM

Voices

Opinion: GSOC has made a difference - but it needs reform

DCU’s Dr Vicky Conway looks at the development of GSOC since its creation, ahead of a new study of complainants’ experiences with the body.

10.0k

Jul 7th 2021, 7:00 AM

# Ombudsman

Many under 65s in nursing homes have 'wasted lives' with limited options, report finds

The Ombudsman investigated the placement of younger people in nursing homes.

17.4k

May 5th 2021, 8:05 AM

# Bullying

Children's Ombudsman warns of rise in number of serious school bullying cases

Dr Niall Muldoon said his office has received more than 400 reports of bullying in schools since 2018.

13.0k

May 4th 2021, 8:10 PM

# direct provision

Issues with Covid-19 high on the list of complaints by Direct Provision residents, says ombudsman

Only 61 complaints were received by the Office of the Ombudsman in 2020, dropping from 168 in 2019.

6.9k

Mar 25th 2021, 3:29 PM

# Complaints

Ombudsman ordered bank to reimburse money to child's account after father withdrew €66,000

The financial services ombudsman has released his decisions from the second half of last year.

82.3k

Feb 3rd 2021, 6:15 AM

# Children's Rights

Children with disabilities waiting years for assessment a violation of their rights, committee to be told

Over 6,000 children are currently overdue an assessment of their needs.

9.5k

Dec 1st 2020, 6:15 AM

# Political Football

Boris Johnson backs call for Premier League clarity on failed Saudi Newcastle takeover

The Independent Football Ombudsman has also advised the Premier League to release a statement.

5.6k

Aug 7th 2020, 5:15 PM

# Ombudsman

Ombudsman expresses 'grave concern' over potential abolition of Department of Children

The Children’s Ombudsman has written a letter to the three party leaders involved in government formation talks.

10.9k

Jun 12th 2020, 1:16 PM

# Annual Report

Complaint to Ombudsman after social housing tenant deemed to have sent 'insulting' tweet about neighbour

The Ombudsman received more than 3,600 complaints about public services last year.

26.7k

May 20th 2020, 12:10 PM

# direct provision

Covid-19 crisis highlights how 'unsuitable' some Direct Provisions conditions are, Ombudsman says

The Ombudsman today published his annual commentary on Direct Provision complaints.

10.7k

Apr 23rd 2020, 6:05 AM

# Divine Intervention

Three Irish nuns had their pensions restored after intervention by the Ombudsman

The sisters’ payments stopped after they returned from Portugal to live in Ireland.

25.3k

Oct 10th 2019, 8:51 AM

# direct provision

Ombudsman criticises use of hotels as emergency accommodation for asylum seekers

Peter Tyndall called for more powers for the Ombudsman’s office.

13.0k

Updated

Sep 25th 2019, 11:35 AM

# Overpayments

Years of mistakes: How the Department of Social Protection mishandled social welfare overpayments

Some overpayments have not been recovered because of a litany of mistakes by the Department of Employment and Social Protection.

32.9k

Jul 30th 2019, 6:00 AM

# losing out

Schools are teaching 'difficult' children for fewer hours as an invisible way of suspending them

Ombudsman Dr Niall Muldoon said anecdotal evidence shows some children suffer disproportionately from “reduced timetables”.

19.8k

Jun 13th 2019, 6:30 AM

# Annual Report

Complaint to Ombudsman after man 'distressed' over hearing instrument noise during surgery

The Ombudsman received more than 3,300 complaints about public services last year.

20.9k

May 28th 2019, 6:00 AM

# Ombudsman

Ombudsman criticises HSE and TUSLA over care for children with disabilities

The collaboration between the HSE and Tusla is still of concern, the ombudsman said.

9.1k

Apr 8th 2019, 9:02 AM

# Cookstown

PSNI refers its handling of Tyrone disco crush to Ombudsman

The PSNI has said the first officers at the scene “withdrew to await further police support”.

18.8k

Mar 26th 2019, 1:35 PM

# Asylum Seekers

Direct provision: Complaints about lack of cooking facilities, accommodation and refusals of transfer requests

Complaints from residents were about food, lack of cooking facilities and the availability of transport.

15.1k

Mar 13th 2019, 6:10 AM

# Complaints

'People die when lessons aren't learned': Report criticises HSE failure to address patient complaints

Just 10 of 36 recommendations in a 2015 report have been fully implemented.

8.0k

Nov 14th 2018, 6:00 AM

# Ombudsman

Foster mother gets backdated payment of €28,600 after Tusla cut her allowances

The woman’s allowances were reduced significantly when her two children turned 18, despite them both having intellectual disabilities.

22.9k

Jun 20th 2018, 10:58 AM

# At last

Magdalene reparations will finally be paid to those who lived in the forgotten institutions

Previously, women who had worked in laundries not covered by the Magdalene Restorative Justice scheme had been denied compensation.

26.1k

Jun 2nd 2018, 1:38 PM

# Ombudsman

A man with no computer literacy had money stolen from him using his online banking service

The case was mediated on by the Financial Services Ombudsman, and the man’s family were awarded €8,000.

22.7k

Mar 29th 2018, 4:09 PM

# opportunity lost

Objections by Department of Justice to Magdalen redress investigation 'disingenuous' - Ombudsman

The Ombudsman has been harshly critical of the Department of Justice in his report published this morning.

13.8k

Nov 23rd 2017, 11:30 AM

# Complaints

Ombudsman rejects complaint that Defence Forces member was subjected to 'bullying, intimidation and harassment'

The case is included in the Defence Forces Ombudsman annual report for 2016.

11.2k

Oct 21st 2017, 7:15 AM

# disclosures tribunal

The Charleton Tribunal has finished its hearings about Garda Keith Harrison

The complaint against Garda Keith Harrison was made under section 102 of the Garda Siochana Act, relating to gardaí causing serious harm or death.

12.4k

Oct 10th 2017, 6:15 PM

# gsoc

Man dies after crashing car and becoming unresponsive while being restrained by gardaí

Gardaí have confirmed that the matter has been referred to the Garda Síochána Ombudsman Commission.

94.3k

Sep 23rd 2017, 11:04 AM

# having her say

'You cannot trust these people' - Woman who had disclosure of abuse lost by Tusla slams report on its failings

The woman, whose records were lost by the HSE/Tusla for over three years, says she feels the latest ombudsman report into Tusla’s complaints procedures won’t change anything.

14.8k

Aug 8th 2017, 12:05 AM

# tusla

Dying man refused access to grandchildren over 'unfounded' abuse allegation

A new report from the Ombudsman highlighted case studies where Tusla failed to adequately investigate abuse allegations.

30.8k

Jul 19th 2017, 12:05 AM

# Taking Stock

'We need consistency': Long delays by Tusla in dealing with abuse allegations, report says

The Ombudsman was critical of Tusla’s procedures for dealing with abuse allegations.

7.3k

Jul 18th 2017, 12:06 PM

# discharge summary

Mullingar hospital apologises to new mother after a 'series of errors'

After suffering from bleeding and ongoing pain, the woman was not contacted by the hospital and eventually had to go to A&E.

37.6k

Jun 1st 2017, 6:20 AM

# Welfare

Department of Social Protection pursued a woman for €20,000, but she was actually owed €700

The incident was included as a case study in the Office of the Ombudsman’s annual report for 2016.

103k

May 31st 2017, 12:46 PM

# siobhán phillips

Family of woman shot at same time as Garda Tony Golden to sue Gardaí

An RTÉ Investigates programme broadcast last night called into question whether the man who shot Garda Golden and Siobhán Phillips was in fact a Garda informer.

35.0k

118

Apr 21st 2017, 3:50 PM