FAQs: Accounts & Subscriptions

Limits and locked articles

Why have I been asked to sign in?

You can read a limited number of articles each week without an account. Once you’ve reached it, sign in or create a free account and your weekly limit goes up.

Why have I been asked to subscribe?

Either you've reached your weekly limit with a free account, or the article is one we reserve for subscribers.

I haven't reached my limit. Why can't I read this article?

A small slice of what we publish each day is for subscribers only, whatever your limit. You’ll see these marked with a lock icon.

Free accounts

What do I get with a free account?

  • More articles each week
  • Editor's Pick, our weekly newsletter, which includes a subscriber-only article
  • The chance to comment and join the conversation

Is it really free?

Yes. We don't ask for payment details to create an account.

How do I sign in or create an account?

Choose "Sign in or register", then continue with Apple, Google or your email address. If you use email, we'll send you a link to sign in.

Do I have to use my everyday email address?

No. Any email address works, as long as you can open the emails we send to it. If you continue with Apple, you can choose to hide your email address from us.

Do I need to sign in on every device?

Yes, once on each device or browser you use. The same account works on our website and in our apps.

What happens after I sign up?

We'll send you some emails to help you get the most out of The Journal. You can stop those emails at any time.

Subscribing

What do I get with a subscription?

  • Everything we publish, including subscriber-only articles
  • No display ads and no sign-in or subscribe prompts. You'll still see some sponsorships and branded partnerships.
  • Your money goes directly into independent journalism

Why have you introduced subscriptions?

We’ve been investing in news with more depth and more impact: more investigations, FactCheck, and reporters on the ground where stories are happening. That work comes at a cost, and subscriptions are how readers help us continue it. Every €1 we receive from readers goes back into our newsroom. This isn’t a hard paywall. With a free account, you can still read most of what we publish.

Our managing editor, Susan Daly, explains more in Why we’ve launched subscriptions.

What if I can’t afford a subscription?

Email support@thejournal.ie and tell us a little about your situation. We want The Journal to be within reach of everyone who values it. You don’t need to share more than you’re comfortable with.

Can I support The Journal without paying?

Yes, a free account helps us build our community and we appreciate you getting involved. You can also take part in our daily poll and weekend quiz, listen to The Explainer, The Candidate or The 42FM wherever you get your podcasts, or sign up to one of our newsletters. Sharing our journalism with people you think would value it helps too.

Already a subscriber

I'm a subscriber. Why am I being asked to subscribe?

You're probably signed out. Sign in with the same account you used to subscribe. You might need to check your emails for a receipt to make sure you’re using the correct address. If you’re still having difficulties, contact us at support@thejournal.ie.

Can I read on all my devices?

Yes. Sign in with the same account on our website and in our apps.

How do I manage or cancel my subscription?

It depends on where you subscribed:

  • Our website: go to thejournal.ie/account and open your subscription settings
  • iPhone or iPad: open your device Settings, tap your name, then Subscriptions
  • Android: open Google Play, tap your profile, then Payments & subscriptions

If you cancel, you'll keep access until the end of your current billing period.

Your data

What do you do with my data?

We use your account to manage your access, and to understand how readers use The Journal so we can improve it. We also use it to make some of the advertising you see more relevant. Our privacy policy sets out what we collect and why.

Location

Why are you asking for my location?

So we can show you information that's useful where you are, like local water notices and weather alerts. Sharing your location is up to you, and you can read The Journal without it.

Who do you share my location with?

A small number of partners, so they can send relevant alerts and more relevant ads to your device. That advertising helps pay for our journalism. Our privacy policy explains who we share it with and why.

How do I stop sharing my location?

Turn it off at any time in your device settings. iPhone: Settings, The Journal, Location. Android: Settings, Apps, The Journal, Permissions.

Still have questions?

Email support@thejournal.ie and we'll help.