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Saturday 2 December 2023 Dublin: -1°C

# Helpline

This year
2023
Over 1,000 calls made to Samaritans every day, up 10% on previous year
Volunteers at the 24-hour support helpline spent roughly 65,000 hours on the phone with callers.
3.8k
11
Oct 4th 2023, 10:42 AM
All time
Over 6,000 people contacted the Dublin Rape Crisis Centre for the first time in 2020
People who asked for support were “more anxious and felt more isolated” during the pandemic compared to previous years.
9.5k
0
Sep 7th 2021, 6:15 AM
Extra Digital Covid Cert helpline set up after callers face difficulties getting in touch
The call centre went live yesterday, but many people reported wait times of up to two hours.
21.8k
77
Jul 20th 2021, 9:40 AM
New helpline for Mother and Baby Home survivors concerned about risk still posed by abuser
Tusla said perpetrators may have been involved in the abuse of multiple children over time.
6.8k
6
May 5th 2021, 6:39 PM
'Take the time to talk it through. Explain what it all means': The helpline demystifying Covid-19 for older people
A dedicated helpline by organisation Alone is supporting older people across the country as the coronavirus outbreak continues.
27.7k
16
Mar 14th 2020, 12:05 AM
Suicide prevention charity Pieta House expects surge in calls and messages over Christmas period
The suicide prevention charity says that average calls to its helpline rose by 45% this year
7.5k
7
Dec 21st 2019, 8:30 AM
New 24/7 mental health helpline to provide signposting to supports and services
The freephone service provides information on how to access services provided by the HSE.
6.2k
10
Nov 28th 2019, 2:57 PM
Scouting Ireland receives 80 phone calls from people identifying as victims
71 alleged abusers and 108 alleged victims were identified by the organisation last week following a historic review.
12.3k
27
Nov 28th 2018, 8:47 PM
Almost 5,000 people waiting for call to be returned by CervicalCheck helpline
The HSE has returned 2,686 calls to over 7,678 people.
12.9k
39
May 7th 2018, 8:25 PM
Simon Harris says the State will pay for women to have a repeat cervical screening
Earlier the HSE apologised after a helpline for concerned people was down due to a technical glitch.
19.9k
41
Apr 28th 2018, 5:53 PM
Over 1,200 vulnerable animals were seized by the ISPCA last year
There were 16,211 calls were made to the ISPCA’s helpline last year.
6.7k
8
Mar 7th 2018, 3:15 PM
Call for special taskforce to Tallaght area after concerns about suicide deaths
Sinn Féin’s Sean Crowe says access to mental health care is ‘missing or thin on the ground’ in his constituency.
26.8k
42
Feb 11th 2018, 7:30 AM
'There's no problem too small to call about': Childline expecting over 1,000 calls today
A team of Childline volunteers are giving up their own Christmas to offer support to hundreds of children who will need to talk to someone.
5.9k
7
Dec 25th 2017, 6:05 AM
In photos: ISPCA report reveals cases of starving dogs and ponies in filthy conditions with no water
In 2016 inspectors initiated 32 prosecutions and saw 15 finalised in court.
14.7k
21
Mar 7th 2017, 3:26 PM
UCC student dies after contracting meningitis
The death has sparked a number of calls to a meningitis helpline.
29.3k
5
Feb 17th 2017, 5:04 PM
'It’s extremely difficult to call up a stranger and start pouring your heart out'
Meet the volunteers answering late-night calls from students who need to talk.
9.6k
4
Sep 11th 2016, 8:45 AM
Pieta House teams up with farming group to highlight suicide among men in rural areas
Pieta House and the IFA are running a phoneline and counselling service.
10.7k
16
Sep 10th 2016, 11:48 AM
'Think of all those voices desperate for help': Women's Aid helpline receives 41 calls a day
The service is now 24/7, due to increased demand.
8.2k
49
Sep 5th 2016, 9:52 AM
British group launches helpline for women in Ireland who buy abortion pills online
The British Pregnancy Advice Service is concerned that, because they are committing an illegal act, women may not always seek help.
15.4k
381
Sep 1st 2016, 6:00 AM
Massive increase in new callers to service for childhood abuse victims
The most common overall setting for abuse was in the family with one quarter of these callers saying their fathers abused them.
10.7k
20
Dec 13th 2015, 4:46 PM
Increase in the number of men in their 20s and 30s with eating disorders
Eating Disorder Awareness Week starts today.
14.6k
23
Feb 23rd 2015, 5:30 PM
Domestic violence: Over 2,000 children taken to emergency refuges last year
Services across Ireland answered 46,137 helpline calls in 2013 — or 126 calls each day.
3.5k
7
Oct 22nd 2014, 8:50 AM
Irish Water will consider extending October 31 deadline for applications
The utility also apologised for the long waits some customers are experiencing when contacting the helpline.
23.8k
223
Oct 16th 2014, 11:16 PM
Hundreds who called women's helpline had suffered over 21 years of abuse
Women’s Aid said abuse included severe beatings, threats to kill children, stalking, and rape.
7.1k
25
Sep 24th 2014, 6:17 PM
'We must work to communicate the darkness that increasingly troubles young minds'
The call was made at the funeral mass of the O’Driscoll brothers in Cork.
17.2k
9
Sep 8th 2014, 11:00 PM
Sexual abuse victim: 'We can't fix another's pain, only witness it. Thank you for being my witness.'
The Dublin Rape Crisis Centre is currently recruiting for volunteers.
9.0k
7
Sep 7th 2014, 4:30 PM
Over 92% increase in people looking for help over eating disorders
Bodywhys support service said that the majority of calls are from those aged 25-35.
7.8k
16
Sep 3rd 2014, 10:36 PM
The Dublin Rape Crisis Centre reports 'disturbing increase' of sexual violence
The organisation said that 48% of clients were victims of childhood sexual abuse.
5.4k
15
Sep 3rd 2014, 12:48 PM
The Dublin Rape Crisis Centre has these tips for Leaving Cert students heading out tonight
The helpline is advising students to, “Let your hair down and not your guard”.
15.4k
103
Aug 13th 2014, 6:15 PM
14% of callers to crime victims helpline say they are being harassed
The co-ordinator of the National Crime Victims Helpline said that people need to be aware harassment is a crime.
4.2k
2
Jun 19th 2014, 7:00 AM
Childline is at "breaking point" as donations continue to plummet
Some volunteers say they have been abused when fundraising by members of the public.
5.6k
35
May 27th 2014, 10:39 AM
Abuse, violence, mental health: Children in Ireland called for help 664,000 times last year
Figures from Childline indicate children are more comfortable talking about mental health on the web, with 20 per cent of online contacts relating to this area.
5.7k
16
May 16th 2014, 11:22 AM
Older generation feeling 'harsh impact' of emigration, says helpline
Senior Help Line has seen a “worrying” increase in the number of calls.
8.2k
17
Jan 30th 2014, 12:31 PM
Parents suffer broken bones in violent attacks by their children
Teenage issues and aggression are the most common reasons for calls to a helpline for parents in Ireland.
14.1k
48
Jan 11th 2014, 8:45 AM
Teen helpline records 65 per cent increase in calls
Teen-line is now looking at offering a texting service for teenagers.
4.6k
5
Jan 7th 2014, 3:08 PM
Column: I volunteer with Samaritans every Christmas. Here's why...
Sometimes people call Samaritans at Christmas who might never normally do so. It could be the first Christmas they are bereaved, the could feel isolated, or they could have major money worries. We’re there to listen.
406
8
Dec 23rd 2013, 7:00 AM
Over 2,100 people called rape helpline over Christmas 2012
The Rape Crisis Centre is urging men to “not be that guy” this Christmas.
7.0k
40
Dec 20th 2013, 2:58 PM
Christmas time 'can trigger more abuse' for victims of domestic violence
Women’s Aid is appealing for donations to help it continue to offer its helpline services.
6.4k
59
Dec 19th 2013, 8:54 AM
Calls to Samaritans helpline down but people "still hurting very much"
In total, the helpline received 381,128 calls in the last year.
3.3k
14
Dec 18th 2013, 10:53 AM
Email and drop-in service to support sexual health in gay community
The Gay Switchboard is also hoping to launch a video chat service next year to encourage younger people who are having issues to get in touch.
5.0k
27
Dec 7th 2013, 8:45 AM
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