Advertisement

Readers like you keep news free for everyone.

More than 5,000 readers have already pitched in to keep free access to The Journal.

For the price of one cup of coffee each week you can help keep paywalls away.

Support us today
Not now
Dublin: 13°C Friday 19 August 2022

#customers

# customers - Wednesday 25 May, 2022

Electric Ireland moves to reassure KBC and Ulster Bank customers over direct debit switchovers
# Banking
# Banking

Electric Ireland moves to reassure KBC and Ulster Bank customers over direct debit switchovers

May 25th 2022, 7:29 PM 17,476 Views 7 Comments

The energy supplier has raised concerns about the ‘cumbersome’ paper-based process of switching some 65,000 customers.

# customers - Tuesday 17 May, 2022

Central Bank says more needs to be done to help customers as banks exit Irish market
# Banking Switch
# Banking Switch

Central Bank says more needs to be done to help customers as banks exit Irish market

May 17th 2022, 4:27 PM 15,298 Views 9 Comments

The exit of KBC and Ulster Bank will whittle Ireland’s number of retail banks from five down to just three.

# customers - Tuesday 19 January, 2021

'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK
# Uk Websites
# Uk Websites

'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK

Jan 19th 2021, 4:09 PM 61,084 Views 82 Comments

Customers have reported getting refunds after couriers temporarily paused their services for UK websites.

# customers - Tuesday 17 March, 2020

An Post extends opening times and brings in special measures to lower coronavirus risk to customers and staff
# Special Measures
# Special Measures

An Post extends opening times and brings in special measures to lower coronavirus risk to customers and staff

Mar 17th 2020, 7:48 PM 85,504 Views 48 Comments

A stamp price increase has also been delayed.

# customers - Tuesday 24 July, 2018

Irish banks are fond of customer-first slogans - but the Central Bank says they're not living up to them
# Culture
# Culture

Irish banks are fond of customer-first slogans - but the Central Bank says they're not living up to them

Jul 24th 2018, 2:30 PM 13,761 Views 37 Comments

The review found there is still a crisis-era mindset in several executive committees.

# customers - Sunday 6 May, 2018

Tesco Mobile got a slap on the wrist for months of overcharging customers on EU roaming
# Sanctioned
# Sanctioned

Tesco Mobile got a slap on the wrist for months of overcharging customers on EU roaming

May 6th 2018, 9:15 AM 19,198 Views 32 Comments

The communications regulator found the mobile carrier was not complying with EU rules.

# customers - Wednesday 25 April, 2018

3,400 new victims of tracker mortgage scandal identified
# Tracker Mortgage Scandal
# Tracker Mortgage Scandal

3,400 new victims of tracker mortgage scandal identified

Apr 25th 2018, 12:01 PM 13,721 Views 52 Comments

37,100 customers affected by the scandal have now been identified, with €459 million in redress paid to date.

# customers - Monday 16 April, 2018

Tech retailer Click.ie to go into liquidation after months of customer complaints
# Liquidation
# Liquidation

Tech retailer Click.ie to go into liquidation after months of customer complaints

Apr 16th 2018, 12:28 PM 30,993 Views 28 Comments

The company sells refurbished smartphones at marked down prices.

# customers - Monday 26 March, 2018

Fuming customers say tech retailer Click.ie hasn't shipped their phones or issued receipts
# In The Post
# In The Post

Fuming customers say tech retailer Click.ie hasn't shipped their phones or issued receipts

Mar 26th 2018, 12:05 AM 53,483 Views 48 Comments

The company sells refurbished smartphones at at marked down prices.

# customers - Friday 29 December, 2017

How Much of a Horrible Customer Are You?
# Sales Time
From The Daily Edge
# Sales Time

How Much of a Horrible Customer Are You?

Dec 29th 2017, 3:30 PM 7,689 Views 2 Comments

The sales are bringing out the worst in us all.

# customers - Monday 18 December, 2017

Click.ie says tech products are being shipped as customers panic about Christmas gifts
# In The Post
# In The Post

Click.ie says tech products are being shipped as customers panic about Christmas gifts

Dec 18th 2017, 6:28 PM 27,146 Views 35 Comments

Customers have also complained that the company is ignoring their calls.

# customers - Thursday 7 December, 2017

Does Irish Water have your correct details? At least 19,000 customers need to get in touch so they can get their refund
# Refunds
# Refunds

Does Irish Water have your correct details? At least 19,000 customers need to get in touch so they can get their refund

Dec 7th 2017, 11:50 AM 13,889 Views 49 Comments

The water utility plans to send out over 100,000 emails and 30,000 texts to customers to ensure that the process is as efficient as possible.

# customers - Monday 9 October, 2017

Eir fined over €10,500 after it admitted overcharging customers
# Courts
# Courts

Eir fined over €10,500 after it admitted overcharging customers

Oct 9th 2017, 6:30 PM 20,800 Views 42 Comments

The case was heard in Dublin District Court.

# customers - Sunday 2 July, 2017

Ryanair denies splitting up families on flights, but customers are not happy
# Seat Allocation
# Seat Allocation

Ryanair denies splitting up families on flights, but customers are not happy

Jul 2nd 2017, 6:00 AM 72,302 Views 116 Comments

Passengers are being charged extra to sit together, but the airline has denied changing its policy.

# customers - Saturday 27 May, 2017

British Airways cancels all flights from Heathrow and Gatwick after massive IT failure
# Computer Outage
# Computer Outage

British Airways cancels all flights from Heathrow and Gatwick after massive IT failure

May 27th 2017, 1:33 PM 32,387 Views 28 Comments

Some passengers have suggested that the outage was caused by a lightning strike.

# customers - Saturday 13 May, 2017

Ryanair's marketing chief: 'I don't want customers to love us'
# Transport
# Transport

Ryanair's marketing chief: 'I don't want customers to love us'

May 13th 2017, 6:30 AM 26,822 Views 54 Comments

Kenny Jacobs said the budget airline is now ‘nice enough’.

# customers - Sunday 29 January, 2017

"It's the future": Restaurants and cafés are cracking down on smoking outside
# Lights Out
# Lights Out

"It's the future": Restaurants and cafés are cracking down on smoking outside

Jan 29th 2017, 7:45 AM 31,416 Views 30 Comments

Two business owners told us why they’ve done it.

# customers - Tuesday 24 January, 2017

Explainer: How people on tracker mortgages were shafted by financial institutions
# Banking Error
# Banking Error

Explainer: How people on tracker mortgages were shafted by financial institutions

Jan 24th 2017, 6:21 PM 33,670 Views 48 Comments

There have been calls for gardaí to investigate the tracker mortgage scandal.

# customers - Tuesday 20 December, 2016

ESB to replace 27,000 meters that may be overcharging customers
# Refunded
# Refunded

ESB to replace 27,000 meters that may be overcharging customers

Dec 20th 2016, 8:40 AM 23,129 Views 30 Comments

It estimates that around 10% of these could be faulty.

# customers - Monday 11 July, 2016

Irish Water revenue from bills slashed almost in half
# Water Charges
# Water Charges

Irish Water revenue from bills slashed almost in half

Jul 11th 2016, 1:13 PM 24,403 Views 133 Comments

The suspension of charges was announced by the government as the fifth bill was being issued to customers.

# customers - Wednesday 11 May, 2016

Over 70 Tesco outlets to go on strike from Monday
# TESCO STRIKE
# TESCO STRIKE

Over 70 Tesco outlets to go on strike from Monday

May 11th 2016, 5:42 PM 38,566 Views 110 Comments

The workers are protesting changes to contacts for up to 300 staff members.

# customers - Tuesday 29 December, 2015

The post-Christmas sales are a 'mixed bag' for Irish retailers
# High Street
# High Street

The post-Christmas sales are a 'mixed bag' for Irish retailers

Dec 29th 2015, 6:10 AM 18,572 Views 22 Comments

Footfall is down, but spending is up.

# customers - Tuesday 24 November, 2015

Customers warned over fire-risk tumble dryers
# Indesit
# Indesit

Customers warned over fire-risk tumble dryers

Nov 24th 2015, 10:45 AM 29,585 Views 28 Comments

The affected brands are all marketed in Ireland.

# customers - Thursday 19 November, 2015

Complaints upheld against two Irish food retailers about their special offers
# Not So Special
# Not So Special

Complaints upheld against two Irish food retailers about their special offers

Nov 19th 2015, 6:10 AM 56,600 Views 31 Comments

Customers at Dunnes Stores and Supervalu both felt they got an unfair deal.

# customers - Wednesday 11 November, 2015

Post Office aims to fill customer service gap left by banks with new current accounts
# Diversification
# Diversification

Post Office aims to fill customer service gap left by banks with new current accounts

Nov 11th 2015, 4:20 PM 13,022 Views 29 Comments

An Post has seen its business impacted by a movement away from cash payments.

# customers - Tuesday 6 October, 2015

Irish Water's getting 300% more calls today than usual
# Hangin On The Telephone
# Hangin On The Telephone

Irish Water's getting 300% more calls today than usual

Oct 6th 2015, 4:34 PM 25,153 Views 121 Comments

It’s all because of something pretty simple.

# customers - Monday 5 October, 2015

UK in 'chaos' over plastic bag levy. What's all the fuss about? We did that 13 years ago...
# Pay Up
# Pay Up

UK in 'chaos' over plastic bag levy. What's all the fuss about? We did that 13 years ago...

Oct 5th 2015, 8:00 PM 36,350 Views 77 Comments

The year of Saipan and Nadine Coyle forgetting her age we began paying for our plastic bags.

# customers - Thursday 1 October, 2015

UPC customers are now Virgin Media customers - so will our remote controls work now?
# What Will It Mean?
# What Will It Mean?

UPC customers are now Virgin Media customers - so will our remote controls work now?

Oct 1st 2015, 7:30 PM 47,871 Views 54 Comments

Their CEO says they will. But what else will the UPC rebrand mean for existing customers?

# customers - Monday 28 September, 2015

This Dublin pub is sharing nightmare customer stories
# Thomas House
# Thomas House

This Dublin pub is sharing nightmare customer stories

Sep 28th 2015, 9:00 PM 30,112 Views 8 Comments

The takeaway? People who work in pubs are SAINTS.

# customers - Thursday 3 September, 2015

Eircom says services are returning to normal today
# Error
# Error

Eircom says services are returning to normal today

Sep 3rd 2015, 3:57 PM 9,391 Views 21 Comments

The loss of service yesterday impacted customers south of the country and in Dublin.

# customers - Wednesday 26 August, 2015

These diners are being called the 'worst customers ever' for leaving a waitress this 'tip'
# A Little Respect
From The Daily Edge
# A Little Respect

These diners are being called the 'worst customers ever' for leaving a waitress this 'tip'

Aug 26th 2015, 8:24 AM 12,831 Views 11 Comments

‘LOL’. Nice, real nice.

# customers - Friday 29 May, 2015

The Bank of Ireland is moving in the right direction on mortgages
# The Right Direction
# The Right Direction

The Bank of Ireland is moving in the right direction on mortgages

May 29th 2015, 7:52 PM 12,227 Views 56 Comments

The bank has made cuts to its fixed-rate mortgages.

# customers - Sunday 3 May, 2015

Bank of Ireland customers can access their accounts again after being locked out
# Bad Buzz
# Bad Buzz

Bank of Ireland customers can access their accounts again after being locked out

May 3rd 2015, 4:21 PM 33,763 Views 41 Comments

The bank has apologised for any inconvenience caused.

# customers - Tuesday 7 April, 2015

Three says issues with mobile service resolved
# Call Me Maybe
# Call Me Maybe

Three says issues with mobile service resolved

Apr 7th 2015, 9:03 AM 12,023 Views 36 Comments

Thousands of customers were experiencing difficulties since yesterday afternoon.

# customers - Thursday 2 April, 2015

Poll: Would you shop in Dunnes today?
# Your Say
# Your Say

Poll: Would you shop in Dunnes today?

Apr 2nd 2015, 9:18 AM 66,542 Views 214 Comments

Or would you avoid the shops in support of the workers?

# customers - Tuesday 24 March, 2015

Starbucks stops writing 'race together' on cups after 'cascade of negativity'
# Talking Shop
# Talking Shop

Starbucks stops writing 'race together' on cups after 'cascade of negativity'

Mar 24th 2015, 7:36 AM 15,181 Views 29 Comments

They haven’t given up on the whole idea though.

# customers - Friday 6 February, 2015

Vodafone lost 278 customers A DAY in 2014
# See Ya
# See Ya

Vodafone lost 278 customers A DAY in 2014

Feb 6th 2015, 5:11 PM 28,927 Views 118 Comments

The telecoms giant is struggling to compete in the 4G data pack market here

# customers - Tuesday 27 January, 2015

VHI customer? A small bit of good news for you
# VHI
# VHI

VHI customer? A small bit of good news for you

Jan 27th 2015, 11:52 AM 16,505 Views 8 Comments

Might save you a few bob.

# customers - Thursday 8 January, 2015

Ryanair says beware of 'screenscraper' websites that use its name to sell flights
# Don't Fly With Me
# Don't Fly With Me

Ryanair says beware of 'screenscraper' websites that use its name to sell flights

Jan 8th 2015, 6:25 PM 16,742 Views 39 Comments

The airline has won a case against a site that used its URL.

# customers - Saturday 25 October, 2014

Galway County Council calls on Government to suspend water charges
# Irish Water
# Irish Water

Galway County Council calls on Government to suspend water charges

Oct 25th 2014, 3:31 PM 17,428 Views 69 Comments

The motion was put forward by Independent Councillor James Charity.

1 2 3