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Wednesday 7 June 2023 Dublin: 13°C

# customers

Last month
May 2023
# Cost of Living
Govt acting like commentators by failing to ensure energy companies pass on savings, says SF
Irish wholesale electricity prices have been falling in recent months.
Last year
# Banking
Electric Ireland moves to reassure KBC and Ulster Bank customers over direct debit switchovers
The energy supplier has raised concerns about the ‘cumbersome’ paper-based process of switching some 65,000 customers.
# banking switch
Central Bank says more needs to be done to help customers as banks exit Irish market
The exit of KBC and Ulster Bank will whittle Ireland’s number of retail banks from five down to just three.
All time
# uk websites
'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK
Customers have reported getting refunds after couriers temporarily paused their services for UK websites.
# special measures
An Post extends opening times and brings in special measures to lower coronavirus risk to customers and staff
A stamp price increase has also been delayed.
# Culture
Irish banks are fond of customer-first slogans - but the Central Bank says they're not living up to them
The review found there is still a crisis-era mindset in several executive committees.
# Sanctioned
Tesco Mobile got a slap on the wrist for months of overcharging customers on EU roaming
The communications regulator found the mobile carrier was not complying with EU rules.
# tracker mortgage scandal
3,400 new victims of tracker mortgage scandal identified
37,100 customers affected by the scandal have now been identified, with €459 million in redress paid to date.
# Liquidation
Tech retailer to go into liquidation after months of customer complaints
The company sells refurbished smartphones at marked down prices.
# In the Post
Fuming customers say tech retailer hasn't shipped their phones or issued receipts
The company sells refurbished smartphones at at marked down prices.
# sales time
How Much of a Horrible Customer Are You?
The sales are bringing out the worst in us all.
# In the Post says tech products are being shipped as customers panic about Christmas gifts
Customers have also complained that the company is ignoring their calls.
# Refunds
Does Irish Water have your correct details? At least 19,000 customers need to get in touch so they can get their refund
The water utility plans to send out over 100,000 emails and 30,000 texts to customers to ensure that the process is as efficient as possible.
# Courts
Eir fined over €10,500 after it admitted overcharging customers
The case was heard in Dublin District Court.
# seat allocation
Ryanair denies splitting up families on flights, but customers are not happy
Passengers are being charged extra to sit together, but the airline has denied changing its policy.
# computer outage
British Airways cancels all flights from Heathrow and Gatwick after massive IT failure
Some passengers have suggested that the outage was caused by a lightning strike.
# Transport
Ryanair's marketing chief: 'I don't want customers to love us'
Kenny Jacobs said the budget airline is now ‘nice enough’.
# Lights out
"It's the future": Restaurants and cafés are cracking down on smoking outside
Two business owners told us why they’ve done it.
# banking error
Explainer: How people on tracker mortgages were shafted by financial institutions
There have been calls for gardaí to investigate the tracker mortgage scandal.
# refunded
ESB to replace 27,000 meters that may be overcharging customers
It estimates that around 10% of these could be faulty.
# Water Charges
Irish Water revenue from bills slashed almost in half
The suspension of charges was announced by the government as the fifth bill was being issued to customers.
Over 70 Tesco outlets to go on strike from Monday
The workers are protesting changes to contacts for up to 300 staff members.
# High Street
The post-Christmas sales are a 'mixed bag' for Irish retailers
Footfall is down, but spending is up.
# indesit
Customers warned over fire-risk tumble dryers
The affected brands are all marketed in Ireland.
# not so special
Complaints upheld against two Irish food retailers about their special offers
Customers at Dunnes Stores and Supervalu both felt they got an unfair deal.
# diversification
Post Office aims to fill customer service gap left by banks with new current accounts
An Post has seen its business impacted by a movement away from cash payments.
# hangin on the telephone
Irish Water's getting 300% more calls today than usual
It’s all because of something pretty simple.
# Pay Up
UK in 'chaos' over plastic bag levy. What's all the fuss about? We did that 13 years ago...
The year of Saipan and Nadine Coyle forgetting her age we began paying for our plastic bags.
# what will it mean?
UPC customers are now Virgin Media customers - so will our remote controls work now?
Their CEO says they will. But what else will the UPC rebrand mean for existing customers?
# thomas house
This Dublin pub is sharing nightmare customer stories
The takeaway? People who work in pubs are SAINTS.
# error
Eircom says services are returning to normal today
The loss of service yesterday impacted customers south of the country and in Dublin.
# A little respect
These diners are being called the 'worst customers ever' for leaving a waitress this 'tip'
‘LOL’. Nice, real nice.
# the right direction
The Bank of Ireland is moving in the right direction on mortgages
The bank has made cuts to its fixed-rate mortgages.
# bad buzz
Bank of Ireland customers can access their accounts again after being locked out
The bank has apologised for any inconvenience caused.
# Call Me Maybe
Three says issues with mobile service resolved
Thousands of customers were experiencing difficulties since yesterday afternoon.
# Your Say
Poll: Would you shop in Dunnes today?
Or would you avoid the shops in support of the workers?
# talking shop
Starbucks stops writing 'race together' on cups after 'cascade of negativity'
They haven’t given up on the whole idea though.
# See Ya
Vodafone lost 278 customers A DAY in 2014
The telecoms giant is struggling to compete in the 4G data pack market here
VHI customer? A small bit of good news for you
Might save you a few bob.
# don't fly with me
Ryanair says beware of 'screenscraper' websites that use its name to sell flights
The airline has won a case against a site that used its URL.