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#customer service
# customer-service - Sunday 18 November, 2018
Bus Éireann to give all drivers customer service training for a 'step change' in satisfaction levels
The company wants 2019 to be the “year of the customer”.
# customer-service - Sunday 11 February, 2018
Extra staff planned for Irish Rail trains to help deal with seating issues
Names not appearing above pre-booked seats has been an issue for some time.
# customer-service - Saturday 11 November, 2017
High Court Master lashes KBC and tells father in arrears to write to Taoiseach
Edmund Honohan: ‘What kind of a way is that for a bank to approach its customers?’
# customer-service - Friday 20 October, 2017
'Unless the government allocate funds... there is no easy solution': Irish Rail responds to overcrowding complaint
A customer care representative said that more funding was needed to reduce overcrowding.
# customer-service - Sunday 29 January, 2017
"It's the future": Restaurants and cafés are cracking down on smoking outside
Two business owners told us why they’ve done it.
# customer-service - Tuesday 11 October, 2016
# customer-service - Thursday 22 September, 2016
A hotel went above and beyond to fulfill this customer's very special Jeff Goldblum request
Well, they did ask if he needed anything else…
# customer-service - Friday 1 July, 2016
Virgin apologises to mobile customers who experienced hours-long outage
The company said the issue with calls and texts was due to a fault occurring on a third party network.
# customer-service - Friday 18 December, 2015
This guy live-tweeted his 8 hour long customer service call from hell
He was on hold from 3.30pm to 11pm. HOW.
# customer-service - Tuesday 29 September, 2015
# customer-service - Friday 25 September, 2015
A Tesco manager's act of kindness towards a cancer patient is going super viral
Lovely people all round. :)
# customer-service - Thursday 10 September, 2015
U2 tickets aren't on sale yet but they're ALREADY going for €1,000 online
The tickets are being sold on Ticketmaster-owned Seatwave for all four Dublin shows.
# customer-service - Thursday 27 August, 2015
This startup founded by Irish guys is about to be HUGE... and they found a pretty unique way to tell people
Intercom, the “Whatsapp of customer service”, have announced a huge funding and jobs coup… with a cartoon.
# customer-service - Tuesday 18 August, 2015
Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was 'definitely conscious of the smell'
O’Hare said he’s disappointed in the customer service.
# customer-service - Thursday 18 June, 2015
A guy complained to a supermarket about 'uneven' bread and got the best response
Excellent work, Morrisons.
# customer-service - Wednesday 27 May, 2015
Passengers get stuck on runway, so airline orders pizza for everyone
Your move, Ryanair…
# customer-service - Monday 18 May, 2015
This Starbucks employee absolutely lost it at a customer and is now a viral sensation
She no longer works there, surprisingly enough.
# customer-service - Tuesday 12 May, 2015
11 excellent examples of customer service done right
This is how it’s done.
# customer-service - Wednesday 4 March, 2015
Poll: Is the customer always right?
A restaurant called customers “cheap trash” after they gave a bad review.
# customer-service - Thursday 5 February, 2015
Irish guy has loveliest web chat ever with Optical Express customer service agent
Graeme is our new favourite customer service agent.
# customer-service - Wednesday 28 January, 2015
Legendary hotel concierge decorate guest's room with photos of Nic Cage
Above and beyond.
# customer-service - Tuesday 30 December, 2014
Ryanair's Twitter account just fell for the oldest Ryanair joke in the book
Pity the poor, overworked Ryanair Twitter operator.
# customer-service - Friday 19 December, 2014
These Offaly protesters don't want the only bank in their town closed
The Ferbane branch is one of 14 being closed by Ulster Bank.
# customer-service - Wednesday 26 November, 2014
Students complain to Tesco with a sonnet and get a wonderfully poetic reply
Shall we compare thee to salted popcorn?
# customer-service - Sunday 19 October, 2014
This clothing brand burned a customer on Twitter, and their response is going viral
Lessons in customer service, eh?
# customer-service - Saturday 20 September, 2014
Why Richard Branson prank-called his own company to speak with Richard Branson
Here’s some smart advice for your company from the billionaire.
# customer-service - Thursday 31 July, 2014
Airline responds to customer complaint with worst apology letter ever
[Insert apology here]
# customer-service - Tuesday 15 July, 2014
This customer call from hell will drive you absolutely crazy
Just disconnect their internet already.
# customer-service - Friday 4 July, 2014
Heartwarming Facebook post shows why Boots Blanchardstown is the best
This is what we like to hear.
# customer-service - Monday 26 May, 2014
I'll take my business elsewhere: three quarters of Irish people switch service providers
The value of Ireland’s ‘switching economy’ is thought to be around €13 billion annually.
# customer-service - Wednesday 19 March, 2014
All the hellish stages you go through when calling Customer Service
Who knew it could be so hard to speak to another human being?
# customer-service - Thursday 12 December, 2013
Column: Michael O'Leary turned Santa because he had to
Ryanair customers feeling the love – because social media has the power to make or break the business.
# customer-service - Wednesday 11 December, 2013
French coffee shop bases prices on customers' politeness
You’d want to remember your pleases and thank yous or you’ll pay a pretty price.
# customer-service - Friday 6 December, 2013
Michael O'Leary takes customer service to a new level by checking boarding passes himself
Michael O’Leary gets his hands dirty and checks Ryanair passangers boarding passes at Terminal 1 today.
# customer-service - Thursday 14 November, 2013
'Warm and cuddly' or 'harsh and caustic': Are we seeing Michael O'Leary 2.0?
The Ryanair boss was prompted to reintroduce pre-booked seats after travelling with his own family.
# customer-service - Friday 25 October, 2013
Ryanair to cut fees and bring in quiet flights. No, seriously.
Yes, you read that right. We’re not sure what’s going on either.
# customer-service - Saturday 5 October, 2013
16 infuriating things about working in retail
It’s hard out there.
# customer-service - Friday 20 September, 2013
Ryanair hits back at survey that says it has the worst customer service
The low-cost airline tweeted a tongue in cheek response, saying Which magazine ‘hasn’t got a clue’.
# customer-service - Tuesday 13 August, 2013
Ryanair apologises after refusing refund for dead customer
Doug Parsons was told that the cost of his mother’s flight would not be refunded because she hadn’t died within 28 days of the flight date.
# customer-service - Friday 12 April, 2013
Games manufacturer EA cuts jobs in Galway
Just seven months ago, the company announced 300 new jobs under an IDA Ireland-supported expansion.
Your say
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Poll: Do you use a reusable face covering?
FROM TODAY, FACE coverings are mandatory on public transport.
Masks or face coverings were already recommended on public transport, shopping centres or other places where social distancing may be difficult.
Cloth face coverings can be made at home and reused if they are washed regularly, but do you use a reusable one?
Poll: Do you use a reusable face covering?
Poll Results:
Yes (6990)
I have both (2373)
No, I use disposable ones (1655)
No I don't (1286)
Share your story: voices@thejournal.ie
Money Diaries: A 22-year-old software engineer on €50k in Dublin in lockdown
By TheJournal.ie reader
Larry Donnelly: America's problems go far deeper than Donald Trump
By Larry Donnelly - @LarryPDonnelly
Opinion: We need serious help to 'stop burning stuff' to heat our homes
By Prof John Wenger - @johnwenger9
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