# Consumers

Last year

2022

# ce mark

EU experts to discuss Genrui antigen tests after people report hundreds of false positives

Irish retailers have taken the at-home Covid-19 test kits off the shelves.

20.8k

Jan 11th 2022, 6:00 AM

# retail sales

Irish shoppers splashed out on clothes and DIY supplies in the lead-up to Christmas

But the volume of sales in pubs was still 29.2% below pre-pandemic levels in November, the CSO said.

10.1k

Jan 7th 2022, 2:09 PM

All time

# Innovate

Watchdog orders shop to refund customers who never received PS5 consoles bought last year

The consoles were bought as gifts for Christmas 2020 but never received.

36.8k

Nov 10th 2021, 12:39 PM

# Christmas Shopping

Shoppers being warned to protect themselves from rogue traders in lead up to Christmas

The Competition and Consumer Protection Commission has issued advice to consumers.

8.6k

Oct 21st 2021, 8:51 AM

# Your Say

Poll: Have you changed energy supplier in 2021?

Prices have been rising in recent months – but has that encouraged you to change?

22.8k

Sep 22nd 2021, 12:48 PM

# Innovate

Customers still waiting for refunds after PS5 consoles were not delivered before Christmas

The consoles were purchased from Innovate, a store based in Ennis, as Christmas presents.

35.5k

Mar 17th 2021, 6:30 AM

# Consumers

Explainer: What the Bank of Ireland branch closure means for customers

The bank has said most of the impacted branches do not offer a counter service.

88 branches in Ireland are to close

Banking services will move to 900 Post Offices

23.8k

Mar 1st 2021, 1:20 PM

# Consumers

Businesses warned they must act independently when setting or increasing prices

The CCPC has also reminded businesses they have additional responsibilities under consumer protection law when setting new or additional fees.

11.9k

Jul 1st 2020, 8:22 AM

# Tapping

Almost €600 million spent on contactless payments in May

The contactless limit was increased to €50 in April in response to the Covid-19 crisis.

10.5k

Jun 23rd 2020, 7:12 AM

# Inflation

Prices of clothing, footwear and communications fall for two consecutive months

Consumer prices were 0.5% lower in May than in the same month last year.

10.1k

Jun 11th 2020, 2:08 PM

# Central Bank

New Central Bank rules mean moneylenders must place warnings on high interest loans

Ads from moneylenders will now have to contain warnings about high interest rates, as well as encouraging consumers to look for other options

10.2k

Jun 8th 2020, 4:55 PM

# fire risk

'Smoke was coming from the door': Customers without washing machines for two months after Whirlpool recall

The company has said it is trying to resolve the issue as quickly as possible and denied prioritising UK customers over Irish ones.

36.4k

Feb 22nd 2020, 9:00 AM

# Shopping

The average Irish household has spent €2,800 in shops this month

Consumer spending is set to reach almost €5 billion this month.

8.7k

Dec 23rd 2019, 6:00 AM

# Christmas Shopping

Consumer watchdog issues warning about controversial tech retailer Click.ie

The CCPC said the warning is especially noteworthy ahead of the Christmas period.

35.5k

Dec 2nd 2019, 4:47 PM

# buyer beware

Gardaí confirm they have launched 'comprehensive' probe into ghost insurance brokers

Customers are urged to check that their broker is registered before taking out insurance.

26.6k

Updated

Nov 21st 2019, 9:05 PM

# KBC

Consumer sentiment drops to lowest level in almost 6 years as Brexit deadline looms

The KBC Consumer Sentiment Index has fallen to 75.3% in September from 77.2% in August.

7.3k

Oct 7th 2019, 6:15 AM

# operation Matterhorn

Thomas Cook refunds to take up to two months, with 35,000 passengers still to fly home

More than 100 aircraft have been used as part of the UK’s repatriation fleet and some 115,000 people have been flown back to the UK.

9.0k

Oct 1st 2019, 12:30 PM

# Kantar Worldpanel

Dunnes Stores retains top spot in Ireland's supermarket wars

That’s according to the latest Kantar Worldpanel supermarket shares.

17.8k

Sep 23rd 2019, 4:17 PM

# Refunds

Consumers warned about how Brexit could impact online shopping

One of the main rights consumers have when they buy online from an EU-based retailer is to return an item and receive a refund.

21.5k

Sep 3rd 2019, 7:00 AM

# hoverboards

Dodgy phone chargers and sunglasses among 34,000 products seized before they could be sold

Almost 350,000 potentially unsafe products were seized in Ireland last year.

13.2k

Aug 23rd 2019, 6:00 AM

# Kantar Worldpanel

Dunnes Stores retains top spot in Ireland's supermarket wars

Dunnes Stores accounted for 22.3% of the consumer spend in the latest period.

22.2k

Jun 4th 2019, 11:26 AM

# flat hike

The hospitality VAT hike has kicked in and customers might notice a jump in their morning coffee

Hotels, restaurants and hairdressers are among those affected.

43.7k

Jan 2nd 2019, 4:43 PM

# Shop Till You Drop

Retail group predicts Irish households will spend an average of €2,690 this December

Retail Ireland said that there will be an increase in sales this year of over €150 million.

11.4k

Dec 3rd 2018, 11:04 AM

# kantar

Cross-border shopping hits five-year high as ROI consumers spend €64.5m in North

The strength of the Euro against Sterling over the past two years has also made cross-border shopping more appealing.

15.0k

Nov 19th 2018, 5:12 PM

# kantar

Dunnes Stores regains top spot in Ireland's supermarket wars

Dunnes Stores accounted for 22.1% of the consumer spend in the latest period.

24.6k

Oct 22nd 2018, 2:09 PM

# clouds on the horizon

Irish consumer confidence falls sharply amid Brexit fears and increase in cost of bills

Consumer sentiment is at its lowest level since December 2016.

13.9k

Oct 1st 2018, 6:15 AM

# lightbulb moment

Lights out for halogen lamps as Europe-wide phasing-out of bulbs begins today

EU member states agreed to withdrawing the inefficient bulbs from the market in 2009.

27.3k

Sep 1st 2018, 6:30 AM

# Supermarket Sweep

Tesco retains top spot in Ireland's supermarket wars yet again

Tesco accounted for 22.4% of the consumer spend over the course of the 12 weeks to 12 August.

15.4k

Aug 28th 2018, 3:28 PM

# Your Say

Poll: Are you spending more on your groceries as a result of the heatwave?

Ice-cream, alcohol and barbeque foods have been in high demand in recent weeks.

23.3k

Jul 3rd 2018, 10:20 AM

# BARBEQUE WEATHER

People have spent an extra €27 million on groceries because of the heatwave

Ice-cream, alcohol and barbeque foods are in high demand.

21.2k

Jul 2nd 2018, 1:43 PM

# Consumer rights

The government plans to slap a minimum five-year expiration date on all gift cards

The Minister for Business says a lack of vouchers regulation ’causes confusion and worry’ for shoppers.

10.8k

Jun 5th 2018, 4:03 PM

# Supermarket Sweep

Tesco retakes top spot in Ireland's supermarket wars

Tesco is just 0.3% ahead of SuperValu, according to the latest Kantar Worldpanel figures.

12.4k

Jun 5th 2018, 12:42 PM

# Liquidation

Tech retailer Click.ie to go into liquidation after months of customer complaints

The company sells refurbished smartphones at marked down prices.

31.0k

Apr 16th 2018, 12:28 PM

# In the Post

Fuming customers say tech retailer Click.ie hasn't shipped their phones or issued receipts

The company sells refurbished smartphones at at marked down prices.

53.5k

Mar 26th 2018, 12:05 AM

# hard breakfast

Brexit could increase cost of milk, cheese and eggs by 46%

A hard Brexit could increase the cost of living by up to €1,300 per Irish household per year.

20.2k

Mar 21st 2018, 6:15 AM

# Christmas disaster

Tesco apologises after dozens of UK customers complain of 'rancid' Christmas turkeys

Customers took to social media to complain about their spoiled Christmas dinners.

44.5k

Dec 27th 2017, 11:44 AM

# Research

Your Christmas turkey could be chemical-filled if UK agrees on post-Brexit trade deal

Researchers found US poultry – washed in up to four chemical disinfectants – does not meet EU safety standards.

14.5k

Dec 18th 2017, 6:30 AM

# safe online shopping

Christmas shopping on the move? Gardaí warn to only shop online when on personal WiFi

In the first six months of this year there has been €16.6 million gross card fraud.

18.3k

Dec 3rd 2017, 4:00 PM

# Cash Money

Bought something online that didn't work? It'll cost you €25 to make a claim of up to €5000

The previous limit stood at €2,000

9.9k

Jul 12th 2017, 6:45 PM

# you spin me round

Irish customs have seized 200,000 fidget spinners as a warning goes out to parents

Consumers are being warned about fake fidget spinners.

49.7k

May 26th 2017, 2:41 PM