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Sunday 2 April 2023 Dublin: 7°C

# Consumers

Last year
# ce mark
EU experts to discuss Genrui antigen tests after people report hundreds of false positives
Irish retailers have taken the at-home Covid-19 test kits off the shelves.
# retail sales
Irish shoppers splashed out on clothes and DIY supplies in the lead-up to Christmas
But the volume of sales in pubs was still 29.2% below pre-pandemic levels in November, the CSO said.
All time
# Innovate
Watchdog orders shop to refund customers who never received PS5 consoles bought last year
The consoles were bought as gifts for Christmas 2020 but never received.
# Christmas Shopping
Shoppers being warned to protect themselves from rogue traders in lead up to Christmas
The Competition and Consumer Protection Commission has issued advice to consumers.
# Your Say
Poll: Have you changed energy supplier in 2021?
Prices have been rising in recent months – but has that encouraged you to change?
# Innovate
Customers still waiting for refunds after PS5 consoles were not delivered before Christmas
The consoles were purchased from Innovate, a store based in Ennis, as Christmas presents.
# Consumers
Explainer: What the Bank of Ireland branch closure means for customers
The bank has said most of the impacted branches do not offer a counter service.
88 branches in Ireland are to close
Banking services will move to 900 Post Offices
'Ripping commercial heart from Provincial Ireland': Political opprobrium descends on BOI closures
Here's the full list of 103 Bank of Ireland branches set to shut across the island
# Consumers
Businesses warned they must act independently when setting or increasing prices
The CCPC has also reminded businesses they have additional responsibilities under consumer protection law when setting new or additional fees.
# Tapping
Almost €600 million spent on contactless payments in May
The contactless limit was increased to €50 in April in response to the Covid-19 crisis.
# Inflation
Prices of clothing, footwear and communications fall for two consecutive months
Consumer prices were 0.5% lower in May than in the same month last year.
# Central Bank
New Central Bank rules mean moneylenders must place warnings on high interest loans
Ads from moneylenders will now have to contain warnings about high interest rates, as well as encouraging consumers to look for other options
# fire risk
'Smoke was coming from the door': Customers without washing machines for two months after Whirlpool recall
The company has said it is trying to resolve the issue as quickly as possible and denied prioritising UK customers over Irish ones.
# Shopping
The average Irish household has spent €2,800 in shops this month
Consumer spending is set to reach almost €5 billion this month.
# Christmas Shopping
Consumer watchdog issues warning about controversial tech retailer
The CCPC said the warning is especially noteworthy ahead of the Christmas period.
# buyer beware
Gardaí confirm they have launched 'comprehensive' probe into ghost insurance brokers
Customers are urged to check that their broker is registered before taking out insurance.
Consumer sentiment drops to lowest level in almost 6 years as Brexit deadline looms
The KBC Consumer Sentiment Index has fallen to 75.3% in September from 77.2% in August.
# operation Matterhorn
Thomas Cook refunds to take up to two months, with 35,000 passengers still to fly home
More than 100 aircraft have been used as part of the UK’s repatriation fleet and some 115,000 people have been flown back to the UK.
# Kantar Worldpanel
Dunnes Stores retains top spot in Ireland's supermarket wars
That’s according to the latest Kantar Worldpanel supermarket shares.
# Refunds
Consumers warned about how Brexit could impact online shopping
One of the main rights consumers have when they buy online from an EU-based retailer is to return an item and receive a refund.
# hoverboards
Dodgy phone chargers and sunglasses among 34,000 products seized before they could be sold
Almost 350,000 potentially unsafe products were seized in Ireland last year.
# Kantar Worldpanel
Dunnes Stores retains top spot in Ireland's supermarket wars
Dunnes Stores accounted for 22.3% of the consumer spend in the latest period.
# flat hike
The hospitality VAT hike has kicked in and customers might notice a jump in their morning coffee
Hotels, restaurants and hairdressers are among those affected.
# Shop Till You Drop
Retail group predicts Irish households will spend an average of €2,690 this December
Retail Ireland said that there will be an increase in sales this year of over €150 million.
# kantar
Cross-border shopping hits five-year high as ROI consumers spend €64.5m in North
The strength of the Euro against Sterling over the past two years has also made cross-border shopping more appealing.
# kantar
Dunnes Stores regains top spot in Ireland's supermarket wars
Dunnes Stores accounted for 22.1% of the consumer spend in the latest period.
# clouds on the horizon
Irish consumer confidence falls sharply amid Brexit fears and increase in cost of bills
Consumer sentiment is at its lowest level since December 2016.
# lightbulb moment
Lights out for halogen lamps as Europe-wide phasing-out of bulbs begins today
EU member states agreed to withdrawing the inefficient bulbs from the market in 2009.
# Supermarket Sweep
Tesco retains top spot in Ireland's supermarket wars yet again
Tesco accounted for 22.4% of the consumer spend over the course of the 12 weeks to 12 August.
# Your Say
Poll: Are you spending more on your groceries as a result of the heatwave?
Ice-cream, alcohol and barbeque foods have been in high demand in recent weeks.
People have spent an extra €27 million on groceries because of the heatwave
Ice-cream, alcohol and barbeque foods are in high demand.
# Consumer rights
The government plans to slap a minimum five-year expiration date on all gift cards
The Minister for Business says a lack of vouchers regulation ’causes confusion and worry’ for shoppers.
# Supermarket Sweep
Tesco retakes top spot in Ireland's supermarket wars
Tesco is just 0.3% ahead of SuperValu, according to the latest Kantar Worldpanel figures.
# Liquidation
Tech retailer to go into liquidation after months of customer complaints
The company sells refurbished smartphones at marked down prices.
# In the Post
Fuming customers say tech retailer hasn't shipped their phones or issued receipts
The company sells refurbished smartphones at at marked down prices.
# hard breakfast
Brexit could increase cost of milk, cheese and eggs by 46%
A hard Brexit could increase the cost of living by up to €1,300 per Irish household per year.
# Christmas disaster
Tesco apologises after dozens of UK customers complain of 'rancid' Christmas turkeys
Customers took to social media to complain about their spoiled Christmas dinners.
# Research
Your Christmas turkey could be chemical-filled if UK agrees on post-Brexit trade deal
Researchers found US poultry – washed in up to four chemical disinfectants – does not meet EU safety standards.
# safe online shopping
Christmas shopping on the move? Gardaí warn to only shop online when on personal WiFi
In the first six months of this year there has been €16.6 million gross card fraud.
# Cash Money
Bought something online that didn't work? It'll cost you €25 to make a claim of up to €5000
The previous limit stood at €2,000
# you spin me round
Irish customs have seized 200,000 fidget spinners as a warning goes out to parents
Consumers are being warned about fake fidget spinners.