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Wednesday 1 February 2023 Dublin: 6°C

# Complaints

Last year
2022
# Complaints
'Why do I pay my TV licence?': Viewers complain about 'awful' RTÉ Player
The State broadcaster said it has been “improving the reliability and resilience” of the service.
THE MORNING LEAD
'Terrible forecasting' and overly cautious warnings: Complaints sent to Met Éireann in 2022
A report by
Hayley Halpin
Some people hit out at Met Éireann’s predictions, while others complained about its website.
Some people hit out at Met Éireann’s predictions, while others complained about its website.
Details of the complaints were released to The Journal under the Freedom of Information Act.
Opinion: In a cold snap our footpaths and cycle lanes should also be gritted by councils
Cold snap sees coldest day since 2010 as ice warning remains in place across the country
# Complaints
The Sun apologises for Jeremy Clarkson column’s about Meghan Markle
A UK media regulator received more complaints about the column than it did in total in all of 2021.
# advertising authority
Ads for Ryanair, Woodies DIY and Randox Covid-19 testing among those breaching advert code
3 out of the 15 complaints were rejected
# Joe Duffy
Broadcasting Authority dismisses magazine owner's complaints against Liveline
The owner of The Public Sector Magazine complained about claims made by callers on the popular show.
# Irish Water
Irish Water criticised for failure to record complaints over poor drinking water quality
The Commission for Regulation of Utilities carried out the investigations.
# passport problems
'Spare me the apologies': Delays and missing birth certs among complaints about Passport Office
Details of people’s experiences after applying for a passport were released under FOI.
# Delays
Over 110 complaints made to ambulance service last year, with almost half in Munster
A spokeswoman said the National Ambulance Service receives over 365,000 emergency calls a year.
# Delays
Nearly fivefold increase in the number of complaints to the Passport Office this year
Complaints relate to the long delays as well as citizenship issues.
# Ombudsman
Majority of complaints about Covid-19 news articles linked to anonymous Facebook group
More than 500 complaints in total were made last year – 200 of those related to coverage of the pandemic.
# Complaints
1,599 complaints made against lawyers last year, according to legal services watchdog
Seventy-one of those complaints refer to alleged fraud.
# Complaints
La Liga ramps up attack on PSG with Mbappe contract challenge
The Spanish league’s lawyer Juan Branco said they were prepared to go to the European Commission.
# Complaints
Garda Commissioner admits officers failed to properly investigate child sex abuse case
Details of a specific complaint about the garda handling of the allegations were revealed in Gsoc’s annual report.
# Wildlife Act
'Butchered and mutilated': How the government was alerted to out-of-season hedge-cutting last year
Hedge-cutting and burning is banned every year between 1 March and 31 August.
Activities of farmers, commercial tree-fellers and a GAA club were among the complaints submitted to the Government.
Hedge-cutting and burning is banned every year between 1 March and 31 August under the Wildlife Act.
Law aims to protect and maintain wildlife diversity by establishing areas where wildlife can thrive in spring and summer months.
# Nursing Homes
Nursing home complaints: 'Window visits not being permitted' and other Covid concerns
The allegations are contained in documents released to The Journal under the Freedom of Information Act.
The allegations are contained in documents released to TheJournal.ie under the Freedom of Information Act.
Dozens of complaints were made throughout the year regarding issues surrounding Covid-19.
Other complaints were made over issues such as abuse allegations, building standards and staffing issues.
30 cases taken against the State over Covid-19 deaths in care settings
Hiqa report reveals some main factors behind Covid-19 outbreaks in nursing homes
All time
# Met Éireann
'Inaccurate' app and 'obvious bias' for Dublin: Complaints sent to Met Éireann in 2021
Some people hit out at Met Éireann’s predictions, while others complained about its weather warnings.
Met Éireann received a large number of complaints regarding its general weather predictions.
The forecaster's rainfall radar was repeatedly criticised by users throughout 2020. This was the case again this year.
It's app and website also came in for criticism from numerous members of the public.
# Complaints
'In the name of all that is divine': Viewers complain to RTÉ about 'frustrating' Player service
One viewer described the Player as “annoying, frustrating and useless”.
# Dublin
Complaints from people staying in Dublin homeless hostels jump from 34 in 2020 to 122 in 2021
The complaints related to drug use in the facilities, alleged bullying and blood stains on bed sheets.
The complaints related to drug use, alleged bullying and conditions in the facilities, Órla Ryan reports
A number of people reported being harassed or attacked by other residents
One person said the bed covers in their hostel were "covered in blood"
Opinion: Steps were taken to reduce homelessness during Covid - we shouldn't lose momentum
# Complaints
Portobello Plaza will no longer be closed off at weekends
Documents show local residents had complained to the council about issues including “public urination, defecation, open selling and use of drugs”.
# Mental Health
Loophole means 'voluntary' mental health patients have diminished right to appeal detention
It’s been almost six years since reforms of the Ireland’s mental health laws were recommended.
# Complaints
Ombudsman ordered bank to reimburse money to child's account after father withdrew €66,000
The financial services ombudsman has released his decisions from the second half of last year.
# Complaints
RTÉ received 27 formal complaints after contributor to US inauguration coverage called Joe Biden a 'criminal'
The broadcaster also received over 90 emails and a number of phone calls with “negative feedback” over the broadcast.
# Allegations
Nursing home complaints during Covid: Concerns over isolation and lack of social distancing
The allegations are contained in documents released to TheJournal.ie under the Freedom of Information Act.
# Streaming
RTÉ says it's striving to improve Player amid complaints about 'frustrating' and 'ridiculous' service
“To say this is frustrating would be a gross understatement,” one viewer wrote.
# year in weather
'Ridiculous' forecasting and 'offensive' lack of Northern Irish coverage: The complaints sent to Met Éireann in 2020
Some people complained about Met Éireann’s predictions while others took issue with the website.
# Children's Rights
Children with disabilities waiting years for assessment a violation of their rights, committee to be told
Over 6,000 children are currently overdue an assessment of their needs.
# Complaints
Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.
# legal argument
Over 600 complaints made against barristers and solicitors in six-month period
Over 340 related to alleged misconduct.
# Bai
Broadcasting regulator rejects 12 complaints made against RTÉ and Newstalk since December
The rulings by the BAI were released today.
# Complaints
Gsoc has received 169 complaints from the public over Covid policing measures
Gardaí have used the new Covid powers over 300 times since March.
# Not happy
Over 50 viewers contact RTÉ over 'disappointment and unhappiness' with Normal People
Rights to the show have been purchased in countries including Australia, Canada, and Japan.
# Annual Report
Complaint to Ombudsman after social housing tenant deemed to have sent 'insulting' tweet about neighbour
The Ombudsman received more than 3,600 complaints about public services last year.
# TV
RTÉ received 37 informal complaints about first two episodes of Normal People
The episodes were broadcast last Tuesday night on RTÉ 1.
# eff em radio
Five separate complaints over use of 'f*ck', 'sh*t' and 'Jesus Christ' rejected by watchdog
In all five cases, the complaints were made by the same person.
# Food Safety
A caterpillar in pork chops and a snail in a whole chicken: Last year was a busy one for the food safety authority
The FSAI received almost 3,500 complaints in 2019.
# Complaints
Irish Rail introducing measures to deal with reservations not appearing over pre-booked seats
Customers have expressed frustration at their reservation name or number not appearing above the seat they have booked.
# Workplace issues
11 gardaí investigated for bullying following HR complaints in 2019
Statistics on bullying and harassment in the force were released under FOI laws.
# HIQA
Nursing home complaints: Allegations of abusive staff and unexplained injuries
The allegations are contained in documents released to TheJournal.ie under the Freedom of Information Act.
# by-election controversy
'I expect more from you': Letters of complaint sent to the Taoiseach called on him to drop Verona Murphy
Leo Varadkar admits that the Verona Murphy controversy has caused reputational damage to Fine Gael.
# Complaints
'Abysmal' forecasting and 'embarrassing' alerts: The complaints sent to Met Éireann in 2019
Some people took offence that the North isn’t included in forecasts, while others hit out at the new website.