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Friday 2 June 2023 Dublin: 12°C

# Financial Services Ombudsman

All time
# The Banks
Ulster Bank topped the Financial Ombudsman's complaints table in 2020 for the second year in a row
The watchdog also received 492 new complaints about tracker mortgages in 2020.
6.4k
5
Mar 30th 2021, 11:40 AM
# High Court
Insurer's bid to halt ombudsman investigation to be 'vigorously opposed', court told
The case was heard in the High Court today.
22.0k
0
Aug 31st 2020, 5:37 PM
# Financial Services Ombudsman
Couple received €40,000 after insurer tried to reject storm damage claim
There were 5,692 complaints made to the financial services ombudsman last year – one third of those about insurance.
27.2k
8
Mar 28th 2019, 5:10 PM
# Ombudsman
A man with no computer literacy had money stolen from him using his online banking service
The case was mediated on by the Financial Services Ombudsman, and the man’s family were awarded €8,000.
22.7k
6
Mar 29th 2018, 4:09 PM
# Insurance
'It has a profound impact': Insurance companies cancel policies over minor non-disclosures
Ireland’s financial services watchdog has said companies need to ask questions in a clear manner when customers sign up.
37.9k
25
Sep 6th 2017, 12:05 AM
# home thruths
The courts have backed the banks on high mortgage rates
Lenders have been accused of “changing the goal posts against the consumer” on variable mortgages.
13.8k
37
Jun 25th 2015, 2:07 PM
# satisfied customers?
Lots of people still have complaints about their mortgages
Mortgage issues continue to be the highest drivers of complaints.
9.6k
23
Feb 25th 2015, 1:20 PM
# sharp practice?
Only one in every twenty complaints about financial mis-selling is upheld
Fianna Fail issues a call to overhaul rules governing the sale of financial products.
6.7k
13
Apr 28th 2014, 6:44 PM
# Soft touch
The State still puts banking needs ahead of people's rights - FLAC
The Free Legal Advice Centres says boom time soft-touch regulation “persists to this day”
5.0k
28
Mar 7th 2014, 1:38 PM
Voices
Column: Irish financial consumers are bewildered, frightened and angry
The protection available to consumers when they take out credit is still inadequate – despite all the promises that were made after the crash, writes Noeline Blackwell.
94
13
Mar 7th 2014, 8:00 AM
# Banking
Mortgage arrears crisis the 'defining issue of our time'
The Financial Services Ombudsman says the banks have to “get up to speed” on the crisis.
8.9k
104
Aug 31st 2013, 3:02 PM
# Mis-selling
Fianna Fáil want period for financial services complaints extended
A six year limit currently exists after which complaints cannot be made to the Financial Services Ombudsman.
4.8k
46
Apr 25th 2013, 8:45 PM
# Complaints
Complaints to Financial Services Ombudsman up 12% last year
Figure show that 40 per cent of all banking complaints related to mortgages.
2.3k
6
Jan 31st 2013, 11:59 AM
# Ulster Bank
Financial Services Ombudsman 'not overrun' with Ulster Bank complaints
Legislation restricts the Financial Services Ombudsman from dealing with any complaints from non-Ulster Bank customers who were affected by the ‘technical glitch’.
3.5k
11
Jul 18th 2012, 12:34 PM
# name and shame
Government will pass FF bill to ‘name and shame’ financial institutions
Fianna Fáil has introduced legislation allowing the Financial Services Ombudsman to publish reports about its complaints.
3.6k
14
Mar 27th 2012, 4:46 PM
Good Morning
The 9 at 9 Nine things to know by 9am: Half of waste water plans not up to scratch, insurance complaints on the rise, and could a curry help you beat dementia?
4.8k
6
Feb 16th 2012, 8:36 AM
# Complaints
Complaints against financial insitutions could be made public
A bill has been published by Fianna Fáil Spokesperson Michael McGrath TD and if approved would mean that the Financial Services Ombudsman could publish and report on complaints made against regulated financial service providers.
1.9k
27
Dec 29th 2011, 1:46 PM
Voices
Column: I’ve got two young children, and I could soon lose my house
James McKay told TheJournal.ie how he cannot meet his mortgage payments because his bank is not cooperating.
207
78
Oct 24th 2011, 7:30 AM
# Banks
Banks 'not coming to grips with financial crisis' as complaints rise
The Financial Services Ombudsman has said the industry is “not responding” to his concerns.
425
11
Oct 13th 2011, 5:23 PM
# Ombudsman
Complaints to Financial Services Ombudsman hit record levels
Nearly half of all the complaints made to the office of the Financial Services Ombudsman related to insurance.
414
0
Apr 21st 2011, 7:36 AM
# Banking Sector
Financial Services Ombudsman reveals backlog of 3,500 complaints
The watchdog is struggling to keep up with the volume of complaints as a result of the economic crisis.
375
0
Nov 12th 2010, 4:35 PM
# Banking
Banking complaints on the up
To be expected?
183
0
Jul 27th 2010, 11:22 AM