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Friday 2 June 2023 Dublin: 12°C

# Financial Services Ombudsman

All time
# The Banks
Ulster Bank topped the Financial Ombudsman's complaints table in 2020 for the second year in a row
The watchdog also received 492 new complaints about tracker mortgages in 2020.
# High Court
Insurer's bid to halt ombudsman investigation to be 'vigorously opposed', court told
The case was heard in the High Court today.
# Financial Services Ombudsman
Couple received €40,000 after insurer tried to reject storm damage claim
There were 5,692 complaints made to the financial services ombudsman last year – one third of those about insurance.
# Ombudsman
A man with no computer literacy had money stolen from him using his online banking service
The case was mediated on by the Financial Services Ombudsman, and the man’s family were awarded €8,000.
# Insurance
'It has a profound impact': Insurance companies cancel policies over minor non-disclosures
Ireland’s financial services watchdog has said companies need to ask questions in a clear manner when customers sign up.
# home thruths
The courts have backed the banks on high mortgage rates
Lenders have been accused of “changing the goal posts against the consumer” on variable mortgages.
# satisfied customers?
Lots of people still have complaints about their mortgages
Mortgage issues continue to be the highest drivers of complaints.
# sharp practice?
Only one in every twenty complaints about financial mis-selling is upheld
Fianna Fail issues a call to overhaul rules governing the sale of financial products.
# Soft touch
The State still puts banking needs ahead of people's rights - FLAC
The Free Legal Advice Centres says boom time soft-touch regulation “persists to this day”
Column: Irish financial consumers are bewildered, frightened and angry
The protection available to consumers when they take out credit is still inadequate – despite all the promises that were made after the crash, writes Noeline Blackwell.
# Banking
Mortgage arrears crisis the 'defining issue of our time'
The Financial Services Ombudsman says the banks have to “get up to speed” on the crisis.
# Mis-selling
Fianna Fáil want period for financial services complaints extended
A six year limit currently exists after which complaints cannot be made to the Financial Services Ombudsman.
# Complaints
Complaints to Financial Services Ombudsman up 12% last year
Figure show that 40 per cent of all banking complaints related to mortgages.
# Ulster Bank
Financial Services Ombudsman 'not overrun' with Ulster Bank complaints
Legislation restricts the Financial Services Ombudsman from dealing with any complaints from non-Ulster Bank customers who were affected by the ‘technical glitch’.
# name and shame
Government will pass FF bill to ‘name and shame’ financial institutions
Fianna Fáil has introduced legislation allowing the Financial Services Ombudsman to publish reports about its complaints.
# Complaints
Complaints against financial insitutions could be made public
A bill has been published by Fianna Fáil Spokesperson Michael McGrath TD and if approved would mean that the Financial Services Ombudsman could publish and report on complaints made against regulated financial service providers.
Column: I’ve got two young children, and I could soon lose my house
James McKay told how he cannot meet his mortgage payments because his bank is not cooperating.
# Banks
Banks 'not coming to grips with financial crisis' as complaints rise
The Financial Services Ombudsman has said the industry is “not responding” to his concerns.
# Ombudsman
Complaints to Financial Services Ombudsman hit record levels
Nearly half of all the complaints made to the office of the Financial Services Ombudsman related to insurance.
# Banking Sector
Financial Services Ombudsman reveals backlog of 3,500 complaints
The watchdog is struggling to keep up with the volume of complaints as a result of the economic crisis.
# Banking
Banking complaints on the up
To be expected?