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Thursday 7 December 2023 Dublin: 11°C

# Consumer rights

This year
EU consumer body offers advice to Irish passengers left stranded by UK airport disruptions
Carriers can cite “extraordinary circumstances” as reason not to offer compensation to passengers.
Last year
Passengers who missed flights due to Dublin Airport chaos have 'no automatic right to redress'
Dublin Airport Authority may also face financial penalties, according to regulators.
All time
Junior minister urges shoppers to be aware of pitfalls ahead of Black Friday and Cyber Monday
Shoppers are being warned to double check the location of the shop they’re buying from, and that the price is actually a discount.
Phones, plans and contracts: How will the closure of Carphone Warehouse in Ireland affect customers?
Contracts should continue as normal – here’s what you need to know.
House of Fraser won't be honouring or reissuing Irish gift cards (but it is reissuing British ones)
This is despite House of Fraser saying in August that gift cards could be replaced with the full value being honoured.
The government plans to slap a minimum five-year expiration date on all gift cards
The Minister for Business says a lack of vouchers regulation ’causes confusion and worry’ for shoppers.
Inspector says 'an awful lot' of bouncy castles haven't been safety-checked
Bouncy castles are one of many holiday-related items people are being warned to ensure they are safety-certified.
Aunt Mary has bought you another horrible Christmas jumper. So, can you return it?
It’s the time of year when people need to know their consumer rights – here’s the lowdown.
The European Union has a bone to pick with Disneyland
Are customers some certain countries being charged more?
Shoppers should soon get a lot more rights - here's how
Consumer laws are about to get a shake up.
Getting a refund for that iPhone app you don't want has become a lot easier
iPhone and iPad users now have 14 days to request a refund for any app, song, album or book they purchase without having to give a reason.
I've been given a horrendous gift? Can I return it? Here are your consumer rights...
Changed your mind? Got a horrible jumper? Or is something simply broken?
Which industry did Irish consumers complain about most in 2013?
No prizes…
Ryanair, Aer Lingus and Greyhound among companies pursued by consumer agency
The National Consumer Agency received 56,000 contacts last year.
Column: Today you will see one way the EU does actually make life better
Promise, says minister for state Paschal Donohoe, who wants you to know that consumer is a winner under new EU legislation.
Hate hidden fees and extra charges? They will be a thing of the past from today
New legislation that boosts consumer rights comes into effect.
Consumer agency wants to make contracts fairer
Have you a contract that automatically renews or has unequal obligations? Then you should read this.
'A powerful watchdog with real teeth': Ireland to get a new consumer body
The Competition and Consumer Protection Bill 2014 will also ‘modernise’ laws relating to media mergers.
The State still puts banking needs ahead of people's rights - FLAC
The Free Legal Advice Centres says boom time soft-touch regulation “persists to this day”
Xtra-vision reverses policy on pre-ordered Xbox One consoles
From today, any person who collects their pre-ordered XBox One will not have to purchase an additional game in order to receive their console.
Anger as Xtra-Vision doesn’t honour Xbox pre-orders unless extra game is bought
This requirement was asked of pre-order customers even if they had already paid in full for the new Xbox One console.
Roaming charges in the EU could be banned soon
The new legislative package launched today could bring the end to roaming charges and compulsory 24 month contracts.
Consumer watchdog took over 100 actions in 2012
The National Consumer Agency issued 71 on the spot fines to traders who incorrectly displayed their prices last year, issuing notices to a further 40.
Ofcom sets out proposals to tackle mid-contract price rises
The regulator is considering introducing rules allowing customers to exit their contract without penalty if prices are raised in the middle of a contract term.
Cyber Monday shoppers urged to know their rights
The NCA says there are certain risks with online shopping, particularly the non-delivery of goods or if consumers wish to return an item.
Facebook privacy concerns are on the rise, says consumer report
Oversharing and excessive data collection are growing concerns of Facebook users, a US consumer reports has claimed.
Blow for Ryanair as ECJ set to uphold ash cloud challenge
The ECJ’s advocate-general is likely to uphold a complaint from a Dubliner whose flight was cancelled during the 2010 disruption.