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Tuesday 28 November 2023 Dublin: 4°C


All time
NCA following up on parents' complaints as problems continue
Some parents continue to experience problems with book orders and refunds as the National Consumer Agency says it is has received around 250 queries in relation to the online retailer.
As parents wait for books or their money back, stays silent
Parents continue to experience problems with the online school books retailer which could not be contacted yesterday.
Here is the week’s news… skewed
BREAKING via The Mire wire: Govt ‘chuggers’ make walking down Grafton Street impossible and Clint Eastwood helps in the search for Ireland’s Health Minister. admits errors as it manually reviews order backlog
The company has been making progress on the backlog of orders for school books but angry parents continue to wait for deliveries as their children return to school with no books.
'We have cleared our backlog':'s statements in full
Angry parents have been heavily critical of the online school books retailer as a backlog of orders has delayed deliveries ahead of the start of term. We publish the company’s statements and answers to our questions.
The Evening Fix: Tuesday
Things we learned, loved and shared today.
Parents continue to report problems with
The company had claimed to have cleared its backlog of orders but frustrated parents who ordered books over a month ago continue to wait for them to be delivered.
Children go back to school with no books as delays continue
The company has insisted that its backlog has now been cleared but one parent is still waiting for an order he placed in July. says backlog WILL be cleared by tomorrow
The online company says that it has reduced its backlog from 5,000 orders to 1,300 today.
The Evening Fix: Saturday
Things we learned, loved and shared today… delay 'caused by technical issue at warehouse'
Company’s managing director says staff are working 24/7 to clear order backlog.
FG Deputy calls on school books website to "get its act together"
Mary Mitchell O’Connor said some parents have been waiting several weeks for their orders and have paid a substantial amount of money for the books.