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Heather Humphreys emphasised the income supports available to people impacted by regional restrictions.
The department said the benefit was paid at the original rate “pending the system being built to apply the increased rate”.
People began to complain of delays in payments back in August.
People began to complain of delays in Illness Benefit payments back in August.
Howlin said calls to the Social Protection helpline have been going unanswered.
Justice Minister Charlie Flanagan said discussions are ongoing in relation to the rollout of the new software systems causing the delays.
TDs said constituents have been in touch about the delay or cessation of customer payments since the new system kicked in.
The Department of Social Protection has accused GPs of delaying the payouts of illness benefits.
Many people have said that neither their GP or the Department informed them of the changeover in the forms required when claiming their benefit.
Figures from the Department of Social Protection revealed more than 23,000 appeals were lodged in the first ten months of this year.
The social protection minister says a dispute about reforms to sick pay is not about her or any other minister.
Irish workers claimed for 26 million days off in 2010, according to new figures.