Advertisement

Readers like you keep news free for everyone.

More than 5,000 readers have already pitched in to keep free access to The Journal.

For the price of one cup of coffee each week you can help keep paywalls away.

Support us today
Not now
Dublin: 11°C Friday 12 August 2022

#ComReg

# comreg - Thursday 27 January, 2022

Telecoms regulator launches major plan to tackle volume of scam calls to Irish mobile users
# Scam Calls
# Scam Calls

Telecoms regulator launches major plan to tackle volume of scam calls to Irish mobile users

Jan 27th 2022, 12:05 AM 27,309 Views 45 Comments
  • The communications regulator has set up a taskforce to tackle the problem, Stephen McDermott writes.
  • Monthly meetings will examine proposals such as blocking callers from abroad which 'clone' Irish phone numbers.
  • ComReg says mobile users in Ireland are being 'inconvenienced, confused, and threatened' by volume of fraudulent calls and texts.

# comreg - Thursday 9 December, 2021

Vodafone fined €13k over delays in transferring landline numbers and unlocking mobile phones
# Courts
# Courts

Vodafone fined €13k over delays in transferring landline numbers and unlocking mobile phones

Dec 9th 2021, 6:08 PM 15,079 Views 0 Comments

The Commission for Communications Regulation prosecuted the broadband and phone service after looking into customer complaints in 2020 and earlier this year.

# comreg - Saturday 9 January, 2021

EU notified of pro-Brexit group registering in Ireland to keep '.eu' domain
# Leave.eu
# Leave.eu

EU notified of pro-Brexit group registering in Ireland to keep '.eu' domain

Jan 9th 2021, 3:42 PM 42,552 Views 43 Comments

There are a strict set of criteria for a website to hold an ‘.eu’ domain.

# comreg - Friday 8 January, 2021

Call for investigation into pro-Brexit lobby group relocating to Ireland
# Probe
# Probe

Call for investigation into pro-Brexit lobby group relocating to Ireland

Jan 8th 2021, 9:42 PM 95,167 Views 63 Comments

Fine Gael’s Neale Richmond has asked online regulator ComReg to investigate after the Leave.EU group moved its website office to Waterford.

# comreg - Thursday 17 December, 2020

Virgin Media to repay €3 million to 100,000 customers over 'post-cancellation charges'
# ComReg
# ComReg

Virgin Media to repay €3 million to 100,000 customers over 'post-cancellation charges'

Dec 17th 2020, 2:52 PM 20,248 Views 24 Comments

Comreg said Virgin Media failed to proactively refund customers monies that were owed.

# comreg - Wednesday 9 December, 2020

Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
# Customer Service
# Customer Service

Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers

Dec 9th 2020, 4:13 PM 14,755 Views 44 Comments

The regulator said Eir customers have experienced “unacceptable” waiting times.

# comreg - Wednesday 25 November, 2020

Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
# Complaints
# Complaints

Eir CEO says it was a 'mistake' to locate customer care centre in Sligo

Updated Nov 25th 2020, 6:36 PM 118,555 Views 162 Comments

Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.

# comreg - Sunday 3 May, 2020

Final call for printed telephone directories as it's confirmed they're now consigned to history
# ComReg
# ComReg

Final call for printed telephone directories as it's confirmed they're now consigned to history

May 3rd 2020, 3:12 PM 35,857 Views 36 Comments

ComReg has now ruled that it will no longer impose a requirement on Eir to publish an annual directory of telephone subscribers.

# comreg - Friday 10 April, 2020

Mobile and broadband capacity ramps up to deal with sharp surge in voice and data traffic
# Covid-19
# Covid-19

Mobile and broadband capacity ramps up to deal with sharp surge in voice and data traffic

Apr 10th 2020, 7:00 AM 26,137 Views 47 Comments

There has been increased pressure on the networks as more people work from home and connect with loved ones.

# comreg - Thursday 20 June, 2019

ComReg accused broadband provider Pure Telecom of breaking contract-changing rules
# Retail And Services
# Retail And Services

ComReg accused broadband provider Pure Telecom of breaking contract-changing rules

Jun 20th 2019, 9:57 AM 502 Views 0 Comments

The watchdog issued a notice of non-compliance to the telco company.

# comreg - Thursday 14 March, 2019

ComReg has called out Eir over how it modifies contracts
# Policy And Economy
# Policy And Economy

ComReg has called out Eir over how it modifies contracts

Mar 14th 2019, 11:36 AM 9,221 Views 32 Comments

The regulator’s finding is the latest chapter in its bumpy relationship with the telco.

# comreg - Thursday 28 February, 2019

'A burden, outdated, absolute folly': Eir lashed out against a bid for it to maintain public payphones
# Retail And Services
# Retail And Services

'A burden, outdated, absolute folly': Eir lashed out against a bid for it to maintain public payphones

Feb 28th 2019, 4:27 PM 915 Views 0 Comments

The telco lodged a scornful submission as part of ComReg’s review of the service.

# comreg - Friday 22 February, 2019

How good is the phone coverage where you are? New map shows quality across the country
# ComReg
# ComReg

How good is the phone coverage where you are? New map shows quality across the country

Feb 22nd 2019, 7:11 PM 56,752 Views 48 Comments

You can adjust the map to show you different providers and switch between quality of 3G and 4G signal.

# comreg - Friday 7 December, 2018

Eir has accused ComReg of breaking EU laws in its clampdown on costly helplines
# Retail And Services
# Retail And Services

Eir has accused ComReg of breaking EU laws in its clampdown on costly helplines

Dec 7th 2018, 10:32 AM 992 Views 3 Comments

The watchdog is rolling out new rules relating to ‘non-geographic numbers’.

# comreg - Tuesday 26 June, 2018

Eircom fined €23,500 for continually over-charging customers
# ComReg
# ComReg

Eircom fined €23,500 for continually over-charging customers

Jun 26th 2018, 6:10 AM 28,013 Views 39 Comments

Five people went to industry watchdog Comreg after Eir’s customer service teams failed to resolve their problems.

# comreg - Tuesday 19 December, 2017

Three fined €575,000 for making it difficult for customers to cancel their contracts
# Fined
# Fined

Three fined €575,000 for making it difficult for customers to cancel their contracts

Dec 19th 2017, 1:15 PM 31,321 Views 73 Comments

ComReg said many customers had trouble cancelling their service with the provider.

# comreg - Wednesday 13 December, 2017

New online comparison tool to show you best phone deals ahead of Christmas rush
# Best Bundles
# Best Bundles

New online comparison tool to show you best phone deals ahead of Christmas rush

Dec 13th 2017, 8:34 AM 22,463 Views 20 Comments

The tool was set up by independent regulator Comreg.

# comreg - Monday 11 December, 2017

German phone operator fined €66,000 for ripping off hundreds of elderly Irish customers
# Courts
# Courts

German phone operator fined €66,000 for ripping off hundreds of elderly Irish customers

Dec 11th 2017, 7:44 PM 33,063 Views 33 Comments

Yourtel pleaded guilty to 88 counts under the Communications Act for charging 560 customers for a service that was requested but not supplied.

# comreg - Wednesday 18 October, 2017

Did you get a call from a Liberia-based number? Don't answer, it's a scam
# Scam
# Scam

Did you get a call from a Liberia-based number? Don't answer, it's a scam

Oct 18th 2017, 2:02 PM 132,386 Views 106 Comments

ComReg advised consumers to be vigilant at all times.

# comreg - Monday 9 October, 2017

Eir fined over €10,500 after it admitted overcharging customers
# Courts
# Courts

Eir fined over €10,500 after it admitted overcharging customers

Oct 9th 2017, 6:30 PM 20,800 Views 42 Comments

The case was heard in Dublin District Court.

# comreg - Monday 19 June, 2017

Landline operator fined after sending bills to pensioner for service it didn't provide
# Courts
# Courts

Landline operator fined after sending bills to pensioner for service it didn't provide

Jun 19th 2017, 5:32 PM 24,210 Views 10 Comments

Yourtel was also ordered to pay €10,000 in legal costs.

# comreg - Friday 9 June, 2017

New EU roaming allowances: Here's what phone companies will be charging from next week
# Roam Like Home
# Roam Like Home

New EU roaming allowances: Here's what phone companies will be charging from next week

Jun 9th 2017, 6:45 AM 46,251 Views 36 Comments

The new rules will be a huge improvement for customers – but don’t be fooled by the ‘roam like at home’ slogan.

# comreg - Thursday 1 June, 2017

Three telcos are in hot water over 'inappropriate' marketing slipped into contract docs
# ComReg
# ComReg

Three telcos are in hot water over 'inappropriate' marketing slipped into contract docs

Jun 1st 2017, 2:51 PM 540 Views 0 Comments

Vodafone, Eir and Sky all face possible fines from the communications watchdog.

# comreg - Friday 14 April, 2017

Here's what you need to know about Eir's record fine from the telecoms watchdog
# Poor Service
# Poor Service

Here's what you need to know about Eir's record fine from the telecoms watchdog

Apr 14th 2017, 8:07 AM 26,367 Views 37 Comments

The company blamed the weather for delivering poor phone services in 2015.

# comreg - Friday 10 March, 2017

'Don't have the wool pulled over their eyes': Comreg to investigate Three over roaming charges
# Roam Free
# Roam Free

'Don't have the wool pulled over their eyes': Comreg to investigate Three over roaming charges

Mar 10th 2017, 5:47 PM 16,621 Views 45 Comments

Fine Gael TD Noel Rock wants Comreg to investigate potential breaches of EU law as a “matter of urgency”.

# comreg - Tuesday 19 April, 2016

Around 10,000 Irish homes had their TV connection shut off today
# No Signal
# No Signal

Around 10,000 Irish homes had their TV connection shut off today

Apr 19th 2016, 2:45 PM 36,564 Views 29 Comments

The move comes as a broadcast transmission network is being removed.

# comreg - Tuesday 7 April, 2015

Eircom has refunded thousands of customers for phone outages
# Out Of Service
# Out Of Service

Eircom has refunded thousands of customers for phone outages

Apr 7th 2015, 2:15 PM 11,449 Views 18 Comments

The telecoms company struck a deal with the industry watchdog.

# comreg - Thursday 11 September, 2014

Ireland ditches texting for web messaging as phones continue to outnumber people
# The Death Of The Text
# The Death Of The Text

Ireland ditches texting for web messaging as phones continue to outnumber people

Sep 11th 2014, 10:29 PM 16,858 Views 29 Comments

The number of people in Ireland texting fell by 24.5% from this time last year according to new figures from ComReg.

# comreg - Wednesday 10 September, 2014

Watchdog investigates Yourtel over Eircom complaints confusion
# ComReg
# ComReg

Watchdog investigates Yourtel over Eircom complaints confusion

Sep 10th 2014, 10:20 PM 14,112 Views 7 Comments

Many customers were blaming Eircom for problems experienced with Yourtel’s service.

# comreg - Saturday 21 June, 2014

ComReg closes TV3 complaint against RTÉ due to 'insufficient grounds for action'
# Investigation
# Investigation

ComReg closes TV3 complaint against RTÉ due to 'insufficient grounds for action'

Jun 21st 2014, 3:56 PM 6,959 Views 7 Comments

The complaint was submitted by TV3 in 2008 and the investigation commenced in 2011, assisted by Deloitte.

# comreg - Friday 20 June, 2014

How much is the average mobile phone bill a month?
# Spending
# Spending

How much is the average mobile phone bill a month?

Jun 20th 2014, 3:10 PM 33,234 Views 75 Comments

The quarterly report from ComReg suggests that cheaper mobile plans and the increased sales of bundled products have helped reduce the amount spent on mobile services.

# comreg - Friday 14 March, 2014

SMS messaging takes a serious tumble as mobile data grows in popularity
# Data Hogs
# Data Hogs

SMS messaging takes a serious tumble as mobile data grows in popularity

Mar 14th 2014, 4:03 PM 11,911 Views 23 Comments

SMS messages fell from 2.94 billion to 2.15 billion in the past year, a fall of 27.6 per cent, as messaging services like iMessage, WhatsApp and Viber grow in popularity.

# comreg - Saturday 14 September, 2013

John Gilligan, corporation tax and Trap’s last day: The week in numbers
# Prime Numbers
# Prime Numbers

John Gilligan, corporation tax and Trap’s last day: The week in numbers

Sep 14th 2013, 7:30 PM 5,479 Views 3 Comments

Plus: How many texts do people in Ireland send on an average day?

# comreg - Friday 13 September, 2013

Irish people sent over 2.4 billion texts between April and June
# Busy Fingers
# Busy Fingers

Irish people sent over 2.4 billion texts between April and June

Sep 13th 2013, 8:22 AM 3,868 Views 28 Comments

A report from ComReg also found that more than three quarters of mobile calls were to another mobile.

# comreg - Thursday 12 September, 2013

More than half of all households in Ireland have broadband
# Internet Access
# Internet Access

More than half of all households in Ireland have broadband

Sep 12th 2013, 3:19 PM 4,409 Views 66 Comments

A report published today finds 65 per cent of Irish homes have access to broadband.

# comreg - Monday 9 September, 2013

ComReg find against Meteor over e-bill contract changes
# E-billing
# E-billing

ComReg find against Meteor over e-bill contract changes

Sep 9th 2013, 9:01 PM 10,544 Views 59 Comments

The Commission for Communications Regulation has found that Meteor did not give the customers adequate details on withdrawing from contract following changes.

# comreg - Wednesday 7 August, 2013

Eircom pays €275k penalty for failing to repair faults equally
# Eircom
# Eircom

Eircom pays €275k penalty for failing to repair faults equally

Aug 7th 2013, 7:09 PM 10,572 Views 38 Comments

ComReg found that Eircom was repairing more faults to its own retail arm’s customers than that of other operators’ customers.

# comreg - Friday 14 June, 2013

Ireland has more mobile phones than people
# Ring Ring!
# Ring Ring!

Ireland has more mobile phones than people

Jun 14th 2013, 11:23 AM 14,050 Views 22 Comments

…even though pre-paid Irish mobile phones are 36 per cent more expensive than the European average.

# comreg - Friday 7 June, 2013

One cent tax on texts could have raised €590m in the last five years
# Tax On Texts
# Tax On Texts

One cent tax on texts could have raised €590m in the last five years

Jun 7th 2013, 9:00 PM 12,383 Views 92 Comments

Estimates from the Department of Finance were based on placing a one cent tax on the 59 billion text messages that have been sent over the last five years.

# comreg - Wednesday 15 May, 2013

1 2