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#ComReg

# comreg - Saturday 9 January, 2021

EU notified of pro-Brexit group registering in Ireland to keep '.eu' domain
# Leave.eu
# Leave.eu

EU notified of pro-Brexit group registering in Ireland to keep '.eu' domain

Jan 9th 2021, 3:42 PM 42,479 Views 43 Comments

There are a strict set of criteria for a website to hold an ‘.eu’ domain.

# comreg - Friday 8 January, 2021

Call for investigation into pro-Brexit lobby group relocating to Ireland
# Probe
# Probe

Call for investigation into pro-Brexit lobby group relocating to Ireland

Jan 8th 2021, 9:42 PM 94,980 Views 63 Comments

Fine Gael’s Neale Richmond has asked online regulator ComReg to investigate after the Leave.EU group moved its website office to Waterford.

# comreg - Thursday 17 December, 2020

Virgin Media to repay €3 million to 100,000 customers over 'post-cancellation charges'
# ComReg
# ComReg

Virgin Media to repay €3 million to 100,000 customers over 'post-cancellation charges'

Dec 17th 2020, 2:52 PM 19,791 Views 23 Comments

Comreg said Virgin Media failed to proactively refund customers monies that were owed.

# comreg - Wednesday 9 December, 2020

Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
# Customer Service
# Customer Service

Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers

Dec 9th 2020, 4:13 PM 13,958 Views 44 Comments

The regulator said Eir customers have experienced “unacceptable” waiting times.

# comreg - Wednesday 25 November, 2020

Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
# Complaints
# Complaints

Eir CEO says it was a 'mistake' to locate customer care centre in Sligo

Updated Nov 25th 2020, 6:36 PM 117,273 Views 163 Comments

Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.

# comreg - Sunday 3 May, 2020

Final call for printed telephone directories as it's confirmed they're now consigned to history
# ComReg
# ComReg

Final call for printed telephone directories as it's confirmed they're now consigned to history

May 3rd 2020, 3:12 PM 35,342 Views 36 Comments

ComReg has now ruled that it will no longer impose a requirement on Eir to publish an annual directory of telephone subscribers.

# comreg - Friday 10 April, 2020

Mobile and broadband capacity ramps up to deal with sharp surge in voice and data traffic
# Covid-19
# Covid-19

Mobile and broadband capacity ramps up to deal with sharp surge in voice and data traffic

Apr 10th 2020, 7:00 AM 26,105 Views 47 Comments

There has been increased pressure on the networks as more people work from home and connect with loved ones.

# comreg - Thursday 20 June, 2019

ComReg accused broadband provider Pure Telecom of breaking contract-changing rules
# Retail And Services
# Retail And Services

ComReg accused broadband provider Pure Telecom of breaking contract-changing rules

Jun 20th 2019, 9:57 AM 488 Views 0 Comments

The watchdog issued a notice of non-compliance to the telco company.

# comreg - Thursday 14 March, 2019

ComReg has called out Eir over how it modifies contracts
# Policy And Economy
# Policy And Economy

ComReg has called out Eir over how it modifies contracts

Mar 14th 2019, 11:36 AM 8,975 Views 32 Comments

The regulator’s finding is the latest chapter in its bumpy relationship with the telco.

# comreg - Thursday 28 February, 2019

'A burden, outdated, absolute folly': Eir lashed out against a bid for it to maintain public payphones
# Retail And Services
# Retail And Services

'A burden, outdated, absolute folly': Eir lashed out against a bid for it to maintain public payphones

Feb 28th 2019, 4:27 PM 903 Views 0 Comments

The telco lodged a scornful submission as part of ComReg’s review of the service.

# comreg - Friday 22 February, 2019

How good is the phone coverage where you are? New map shows quality across the country
# ComReg
# ComReg

How good is the phone coverage where you are? New map shows quality across the country

Feb 22nd 2019, 7:11 PM 56,464 Views 48 Comments

You can adjust the map to show you different providers and switch between quality of 3G and 4G signal.

# comreg - Friday 7 December, 2018

Eir has accused ComReg of breaking EU laws in its clampdown on costly helplines
# Retail And Services
# Retail And Services

Eir has accused ComReg of breaking EU laws in its clampdown on costly helplines

Dec 7th 2018, 10:32 AM 958 Views 3 Comments

The watchdog is rolling out new rules relating to ‘non-geographic numbers’.

# comreg - Tuesday 26 June, 2018

Eircom fined €23,500 for continually over-charging customers
# ComReg
# ComReg

Eircom fined €23,500 for continually over-charging customers

Jun 26th 2018, 6:10 AM 27,680 Views 38 Comments

Five people went to industry watchdog Comreg after Eir’s customer service teams failed to resolve their problems.

# comreg - Tuesday 19 December, 2017

Three fined €575,000 for making it difficult for customers to cancel their contracts
# Fined
# Fined

Three fined €575,000 for making it difficult for customers to cancel their contracts

Dec 19th 2017, 1:15 PM 30,923 Views 74 Comments

ComReg said many customers had trouble cancelling their service with the provider.

# comreg - Wednesday 13 December, 2017

New online comparison tool to show you best phone deals ahead of Christmas rush
# Best Bundles
# Best Bundles

New online comparison tool to show you best phone deals ahead of Christmas rush

Dec 13th 2017, 8:34 AM 22,361 Views 20 Comments

The tool was set up by independent regulator Comreg.

# comreg - Monday 11 December, 2017

German phone operator fined €66,000 for ripping off hundreds of elderly Irish customers
# Courts
# Courts

German phone operator fined €66,000 for ripping off hundreds of elderly Irish customers

Dec 11th 2017, 7:44 PM 33,041 Views 26 Comments

Yourtel pleaded guilty to 88 counts under the Communications Act for charging 560 customers for a service that was requested but not supplied.

# comreg - Wednesday 18 October, 2017

Did you get a call from a Liberia-based number? Don't answer, it's a scam
# Scam
# Scam

Did you get a call from a Liberia-based number? Don't answer, it's a scam

Oct 18th 2017, 2:02 PM 130,907 Views 106 Comments

ComReg advised consumers to be vigilant at all times.

# comreg - Monday 9 October, 2017

Eir fined over €10,500 after it admitted overcharging customers
# Courts
# Courts

Eir fined over €10,500 after it admitted overcharging customers

Oct 9th 2017, 6:30 PM 20,670 Views 42 Comments

The case was heard in Dublin District Court.

# comreg - Monday 19 June, 2017

Landline operator fined after sending bills to pensioner for service it didn't provide
# Courts
# Courts

Landline operator fined after sending bills to pensioner for service it didn't provide

Jun 19th 2017, 5:32 PM 24,187 Views 9 Comments

Yourtel was also ordered to pay €10,000 in legal costs.

# comreg - Friday 9 June, 2017

New EU roaming allowances: Here's what phone companies will be charging from next week
# Roam Like Home
# Roam Like Home

New EU roaming allowances: Here's what phone companies will be charging from next week

Jun 9th 2017, 6:45 AM 46,218 Views 37 Comments

The new rules will be a huge improvement for customers – but don’t be fooled by the ‘roam like at home’ slogan.

# comreg - Thursday 1 June, 2017

Three telcos are in hot water over 'inappropriate' marketing slipped into contract docs
# ComReg
# ComReg

Three telcos are in hot water over 'inappropriate' marketing slipped into contract docs

Jun 1st 2017, 2:51 PM 528 Views 0 Comments

Vodafone, Eir and Sky all face possible fines from the communications watchdog.

# comreg - Friday 14 April, 2017

Here's what you need to know about Eir's record fine from the telecoms watchdog
# Poor Service
# Poor Service

Here's what you need to know about Eir's record fine from the telecoms watchdog

Apr 14th 2017, 8:07 AM 26,334 Views 37 Comments

The company blamed the weather for delivering poor phone services in 2015.

# comreg - Friday 10 March, 2017

'Don't have the wool pulled over their eyes': Comreg to investigate Three over roaming charges
# Roam Free
# Roam Free

'Don't have the wool pulled over their eyes': Comreg to investigate Three over roaming charges

Mar 10th 2017, 5:47 PM 16,580 Views 45 Comments

Fine Gael TD Noel Rock wants Comreg to investigate potential breaches of EU law as a “matter of urgency”.

# comreg - Tuesday 19 April, 2016

Around 10,000 Irish homes had their TV connection shut off today
# No Signal
# No Signal

Around 10,000 Irish homes had their TV connection shut off today

Apr 19th 2016, 2:45 PM 36,484 Views 29 Comments

The move comes as a broadcast transmission network is being removed.

# comreg - Tuesday 7 April, 2015

Eircom has refunded thousands of customers for phone outages
# Out Of Service
# Out Of Service

Eircom has refunded thousands of customers for phone outages

Apr 7th 2015, 2:15 PM 11,423 Views 18 Comments

The telecoms company struck a deal with the industry watchdog.

# comreg - Thursday 11 September, 2014

Ireland ditches texting for web messaging as phones continue to outnumber people
# The Death Of The Text
# The Death Of The Text

Ireland ditches texting for web messaging as phones continue to outnumber people

Sep 11th 2014, 10:29 PM 16,824 Views 29 Comments

The number of people in Ireland texting fell by 24.5% from this time last year according to new figures from ComReg.

# comreg - Wednesday 10 September, 2014

Watchdog investigates Yourtel over Eircom complaints confusion
# ComReg
# ComReg

Watchdog investigates Yourtel over Eircom complaints confusion

Sep 10th 2014, 10:20 PM 14,093 Views 7 Comments

Many customers were blaming Eircom for problems experienced with Yourtel’s service.

# comreg - Saturday 21 June, 2014

ComReg closes TV3 complaint against RTÉ due to 'insufficient grounds for action'
# Investigation
# Investigation

ComReg closes TV3 complaint against RTÉ due to 'insufficient grounds for action'

Jun 21st 2014, 3:56 PM 6,947 Views 7 Comments

The complaint was submitted by TV3 in 2008 and the investigation commenced in 2011, assisted by Deloitte.

# comreg - Friday 20 June, 2014

How much is the average mobile phone bill a month?
# Spending
# Spending

How much is the average mobile phone bill a month?

Jun 20th 2014, 3:10 PM 32,759 Views 75 Comments

The quarterly report from ComReg suggests that cheaper mobile plans and the increased sales of bundled products have helped reduce the amount spent on mobile services.

# comreg - Friday 14 March, 2014

SMS messaging takes a serious tumble as mobile data grows in popularity
# Data Hogs
# Data Hogs

SMS messaging takes a serious tumble as mobile data grows in popularity

Mar 14th 2014, 4:03 PM 11,892 Views 23 Comments

SMS messages fell from 2.94 billion to 2.15 billion in the past year, a fall of 27.6 per cent, as messaging services like iMessage, WhatsApp and Viber grow in popularity.

# comreg - Saturday 14 September, 2013

John Gilligan, corporation tax and Trap’s last day: The week in numbers
# Prime Numbers
# Prime Numbers

John Gilligan, corporation tax and Trap’s last day: The week in numbers

Sep 14th 2013, 7:30 PM 5,471 Views 3 Comments

Plus: How many texts do people in Ireland send on an average day?

# comreg - Friday 13 September, 2013

Irish people sent over 2.4 billion texts between April and June
# Busy Fingers
# Busy Fingers

Irish people sent over 2.4 billion texts between April and June

Sep 13th 2013, 8:22 AM 3,856 Views 28 Comments

A report from ComReg also found that more than three quarters of mobile calls were to another mobile.

# comreg - Thursday 12 September, 2013

More than half of all households in Ireland have broadband
# Internet Access
# Internet Access

More than half of all households in Ireland have broadband

Sep 12th 2013, 3:19 PM 4,390 Views 66 Comments

A report published today finds 65 per cent of Irish homes have access to broadband.

# comreg - Monday 9 September, 2013

ComReg find against Meteor over e-bill contract changes
# E-billing
# E-billing

ComReg find against Meteor over e-bill contract changes

Sep 9th 2013, 9:01 PM 10,537 Views 59 Comments

The Commission for Communications Regulation has found that Meteor did not give the customers adequate details on withdrawing from contract following changes.

# comreg - Wednesday 7 August, 2013

Eircom pays €275k penalty for failing to repair faults equally
# Eircom
# Eircom

Eircom pays €275k penalty for failing to repair faults equally

Aug 7th 2013, 7:09 PM 10,560 Views 38 Comments

ComReg found that Eircom was repairing more faults to its own retail arm’s customers than that of other operators’ customers.

# comreg - Friday 14 June, 2013

Ireland has more mobile phones than people
# Ring Ring!
# Ring Ring!

Ireland has more mobile phones than people

Jun 14th 2013, 11:23 AM 13,974 Views 22 Comments

…even though pre-paid Irish mobile phones are 36 per cent more expensive than the European average.

# comreg - Friday 7 June, 2013

One cent tax on texts could have raised €590m in the last five years
# Tax On Texts
# Tax On Texts

One cent tax on texts could have raised €590m in the last five years

Jun 7th 2013, 9:00 PM 12,361 Views 91 Comments

Estimates from the Department of Finance were based on placing a one cent tax on the 59 billion text messages that have been sent over the last five years.

# comreg - Wednesday 15 May, 2013

The 9 at 9: Wednesday
# 9 At 9
# 9 At 9

The 9 at 9: Wednesday

May 15th 2013, 8:45 AM 8,267 Views 6 Comments

Good morning! Here are nine things to know before you start your day.

Just 5 per cent of people don't own TVs - survey
# Communication
# Communication

Just 5 per cent of people don't own TVs - survey

May 15th 2013, 8:10 AM 5,071 Views 46 Comments

That is according to a new survey from Comreg, which also found that 75 per cent of those asked said they own a laptop.

# comreg - Tuesday 14 May, 2013

ComReg to launch its own online test for broadband speeds
# Series Of Tubes
# Series Of Tubes

ComReg to launch its own online test for broadband speeds

May 14th 2013, 4:30 PM 12,618 Views 61 Comments

The Communications Regulator tool will allow users to test whether they’re getting the speeds they signed up for.

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