Readers like you keep news free for everyone.

More than 5,000 readers have already pitched in to keep free access to The Journal.

For the price of one cup of coffee each week you can help keep paywalls away.

Support us today
Not now
Sunday 3 December 2023 Dublin: 5°C

# ComReg

Last month
November 2023
Helen Dixon stepping down as Data Protection Commissioner in February to move to ComReg role
Dixon was appointed as Data Protection Commissioner in 2014.
This year
Dublin Airport authority given legal permission to deter and take down drones
The new powers come after a number of incidents involving drones at the airport earlier this year.
Bluebell baby monitors 'no longer safe' as regulator issues recall
It is believed that there is a risk of children not being monitored correctly.
Eir fined €2.45 million by regulator for overcharging an estimated 76,000 customers
The refunds have an estimated price-tag of approximately €6.7 million according to the regulator.
Meteor to refund 55,000 customers for data charges following investigation
The communications regulator found that Meteor, a past standalone brand owned by eir, did not adequately inform customers about out-of-bundle charges.
Three Ireland plead guilty to data roaming debacle which affected over 1,600 customers
A businessman who spent two days in Monaco ‘got a shock’ to find he had been charged €29,298.
Last year
Telecoms regulator launches major plan to tackle volume of scam calls to Irish mobile users
ComReg has established a new taskforce to deal with the issue.
The communications regulator has set up a taskforce to tackle the problem, Stephen McDermott writes.
Monthly meetings will examine proposals such as blocking callers from abroad which 'clone' Irish phone numbers.
ComReg says mobile users in Ireland are being 'inconvenienced, confused, and threatened' by volume of fraudulent calls and texts.
All time
Vodafone fined €13k over delays in transferring landline numbers and unlocking mobile phones
The Commission for Communications Regulation prosecuted the broadband and phone service after looking into customer complaints in 2020 and earlier this year.
EU notified of pro-Brexit group registering in Ireland to keep '.eu' domain
There are a strict set of criteria for a website to hold an ‘.eu’ domain.
Call for investigation into pro-Brexit lobby group relocating to Ireland
Fine Gael’s Neale Richmond has asked online regulator ComReg to investigate after the Leave.EU group moved its website office to Waterford.
Virgin Media to repay €3 million to 100,000 customers over 'post-cancellation charges'
Comreg said Virgin Media failed to proactively refund customers monies that were owed.
Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
The regulator said Eir customers have experienced “unacceptable” waiting times.
Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.
Final call for printed telephone directories as it's confirmed they're now consigned to history
ComReg has now ruled that it will no longer impose a requirement on Eir to publish an annual directory of telephone subscribers.
Mobile and broadband capacity ramps up to deal with sharp surge in voice and data traffic
There has been increased pressure on the networks as more people work from home and connect with loved ones.
ComReg accused broadband provider Pure Telecom of breaking contract-changing rules
The watchdog issued a notice of non-compliance to the telco company.
ComReg has called out Eir over how it modifies contracts
The regulator’s finding is the latest chapter in its bumpy relationship with the telco.
'A burden, outdated, absolute folly': Eir lashed out against a bid for it to maintain public payphones
The telco lodged a scornful submission as part of ComReg’s review of the service.
How good is the phone coverage where you are? New map shows quality across the country
You can adjust the map to show you different providers and switch between quality of 3G and 4G signal.
Eir has accused ComReg of breaking EU laws in its clampdown on costly helplines
The watchdog is rolling out new rules relating to ‘non-geographic numbers’.
Eircom fined €23,500 for continually over-charging customers
Five people went to industry watchdog Comreg after Eir’s customer service teams failed to resolve their problems.
Three fined €575,000 for making it difficult for customers to cancel their contracts
ComReg said many customers had trouble cancelling their service with the provider.
New online comparison tool to show you best phone deals ahead of Christmas rush
The tool was set up by independent regulator Comreg.
German phone operator fined €66,000 for ripping off hundreds of elderly Irish customers
Yourtel pleaded guilty to 88 counts under the Communications Act for charging 560 customers for a service that was requested but not supplied.
Did you get a call from a Liberia-based number? Don't answer, it's a scam
ComReg advised consumers to be vigilant at all times.
Eir fined over €10,500 after it admitted overcharging customers
The case was heard in Dublin District Court.
Landline operator fined after sending bills to pensioner for service it didn't provide
Yourtel was also ordered to pay €10,000 in legal costs.
New EU roaming allowances: Here's what phone companies will be charging from next week
The new rules will be a huge improvement for customers – but don’t be fooled by the ‘roam like at home’ slogan.
Three telcos are in hot water over 'inappropriate' marketing slipped into contract docs
Vodafone, Eir and Sky all face possible fines from the communications watchdog.
Here's what you need to know about Eir's record fine from the telecoms watchdog
The company blamed the weather for delivering poor phone services in 2015.
'Don't have the wool pulled over their eyes': Comreg to investigate Three over roaming charges
Fine Gael TD Noel Rock wants Comreg to investigate potential breaches of EU law as a “matter of urgency”.
Around 10,000 Irish homes had their TV connection shut off today
The move comes as a broadcast transmission network is being removed.
Eircom has refunded thousands of customers for phone outages
The telecoms company struck a deal with the industry watchdog.
Ireland ditches texting for web messaging as phones continue to outnumber people
The number of people in Ireland texting fell by 24.5% from this time last year according to new figures from ComReg.
Watchdog investigates Yourtel over Eircom complaints confusion
Many customers were blaming Eircom for problems experienced with Yourtel’s service.
ComReg closes TV3 complaint against RTÉ due to 'insufficient grounds for action'
The complaint was submitted by TV3 in 2008 and the investigation commenced in 2011, assisted by Deloitte.
How much is the average mobile phone bill a month?
The quarterly report from ComReg suggests that cheaper mobile plans and the increased sales of bundled products have helped reduce the amount spent on mobile services.
SMS messaging takes a serious tumble as mobile data grows in popularity
SMS messages fell from 2.94 billion to 2.15 billion in the past year, a fall of 27.6 per cent, as messaging services like iMessage, WhatsApp and Viber grow in popularity.
John Gilligan, corporation tax and Trap’s last day: The week in numbers
Plus: How many texts do people in Ireland send on an average day?
Irish people sent over 2.4 billion texts between April and June
A report from ComReg also found that more than three quarters of mobile calls were to another mobile.