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Saturday 1 April 2023 Dublin: 9°C


Last month
March 2023
# Social Media
Artificial intelligence to be used to ensure influencers comply with advertising code
The Advertising Standards Authority for Ireland ‘will use tech tools to capture information to assess’ social media posts.
Last year
# Infants
Sale of self-feeding pillows banned after CCPC rules they pose 'risk of death or serious harm'
The products are to be withdrawn from sale immediately.
# Social Media
Almost half of adverts posted by social media influencers not labelled as such, research finds
The Competition and Consumer Protection Commission today published its report on social media influencers.
# Consumer protection
40,000 unsafe chargers recalled due to 'serious risk' of shock
The charger poses a risk of electrical shock, overheating, and catching fire.
# Christmas Spending
One in four people intend to use some form of borrowing to fund Christmas spending
The average consumer expects to spend €1,200 on Christmas, a 20% increase on last year.
Sixty per cent of Ulster Bank and KBC customers report 'challenges' when switching providers
Transferring direct debits and payments continues to be the most significant issue.
GAA and CCPC team up to warn players about the risks of unsafe GAA helmets
Players have been warned against modifying helmets or buying from online market places.
# financial planning
Almost 1 in 4 people close to retirement age have no pension plan
38% of adults surveyed have no pension plan in place.
# Banking
Mortgage holders could save thousands by switching when fixed rate ends - consumer watchdog
The CCPC told the Department of Finance that it is concerned by the “impending increase” in the concentration of Ireland’s retail banking sector.
# The Big Bank Switch
Competition watchdog green lights Permanent TSB's €7.6 billion deal with Ulster Bank
The deal includes 25 of Ulster Bank’s branches.
# Turbulent Times
Passengers who missed flights due to Dublin Airport chaos have 'no automatic right to redress'
Dublin Airport Authority may also face financial penalties, according to regulators.
# Probe
Watchdog clears Bank of Ireland €9 billion KBC deal despite 'significant' concerns
The sale would see Bank of Ireland acquire KBC’s performing loan assets.
# The Banks
Competition authority launches full probe into Permanent TSB's €7.6 billion Ulster Bank deal
The investigation will determine whether the proposed acquisition could lead to a substantial lessening of competition in the State.
# Green Light
AIB cleared to acquire €4.2 billion Ulster Bank loan porfolio
Ulster Bank is set to withdraw all of its banking services from Ireland.
# exhibitions
No 'clear' legal breach by Van Gogh events but consumers asked to report any 'misleading' practice
Ireland’s consumer watchdog has encouraged consumers to contact it if they have evidence of any ‘misleading commercial practice’.
Is your bank exiting the market? Take action soon, experts say. Here's what you need to know
A report by
Ian Curran
Ulster Bank and KBC Bank are in the process of winding down their Irish operations as announced last year.
Ulster Bank and KBC Bank are in the process of winding down their Irish operations as announced last year.
Concerns have been raised in recent months about the scale of the logistical challenges involved.
Consumer experts say customers have time to sort out new arrangements but they should "take action" soon.
# The Banks
Ulster Bank gives current and deposit account customers six months' notice to switch providers
Separately, KBC Bank announced yesterday that from June, customers will get 90 days’ notice to move their accounts.
# safety risks
Consumer watchdog warns of potential dangers of baby nests and baby sleeping bags
Baby nests and sleep bags pose a number of possible safety risks, the CCPC said.
# The Banks
Ulster Bank to write to customers, giving them six months to close current and deposit accounts
It’s part of the NatWest-owned bank’s phased withdrawal from the market in the Republic of Ireland, announced in February 2021.
# Cost of Living
Petrol prices: Consumer watchdog receives almost 200 complaints in two weeks
The CCPC has urged anyone with information about cartel behaviour and collusion to come forward as a whistleblower.
Taoiseach says fuel price gouging 'morally reprehensible' as watchdog receives 25 more complaints
It comes after allegations of price gouging by service station chains were aired in Dáil Éireann yesterday.
# ce mark
EU experts to discuss Genrui antigen tests after people report hundreds of false positives
Irish retailers have taken the at-home Covid-19 test kits off the shelves.
All time
One in three people plan to borrow to fund their Christmas spending this year
The new research has shown that consumers expect to spend an average of almost €1,000 this festive season.
# Innovate
Watchdog orders shop to refund customers who never received PS5 consoles bought last year
The consoles were bought as gifts for Christmas 2020 but never received.
# Christmas Shopping
Shoppers being warned to protect themselves from rogue traders in lead up to Christmas
The Competition and Consumer Protection Commission has issued advice to consumers.
# consumer watchdog
No sanctions against car insurers over alleged pricing practices despite five-year probe
Pearse Doherty said the consumer watchdog needs expanded powers to deal with competition law breaches.
# car insurance
Car insurers set to introduce new compliance measures following CCPC investigation
The CCPC started its investigation in 2016.
# Innovate
Customers still waiting for refunds after PS5 consoles were not delivered before Christmas
The consoles were purchased from Innovate, a store based in Ennis, as Christmas presents.
# Banking
CCPC rejects plans by four Irish banks to set up an industry-wide quick payment app
The CCPC was notified of the proposal from AIB, BOI, KBC and Permanent TSB earlier this month.
# gigs
Ticketmaster to remove exclusivity clauses from contracts with venues after agreement with regulator
Ticketmaster denied breaching competition law arising from the CCPC’s investigation but has agreed to a number of measures.
# live events
Ticketmaster commits to addressing regulator concerns but denies breaching competition law as part of lengthy probe
In 2017, the CCPC began an investigation in relation to the ticket sales and the operation of ticketing services for live events.
# toy safety
Safety watchdog releases nightmarish photos of toys being destroyed as warning to parents
Over 51,000 toys have been destroyed by the CCPC in the last few years.
# Consumer protection
Consumer body alleges several car insurance firms were involved in anti-competitive 'price signalling'
The CCPC started its investigation in 2016.
# Consumers
Businesses warned they must act independently when setting or increasing prices
The CCPC has also reminded businesses they have additional responsibilities under consumer protection law when setting new or additional fees.
# Coronavirus
Consumer watchdog warns about hand sanitisers and other products that 'are not fit for purpose'
The CCPC says it is monitoring products for sale online.
# Teething problems
Parents urged to throw out choking hazard baby teethers sold through AliExpress
The risk arises from small parts detaching.
# fire risk
'Smoke was coming from the door': Customers without washing machines for two months after Whirlpool recall
The company has said it is trying to resolve the issue as quickly as possible and denied prioritising UK customers over Irish ones.
# warning
More customers left out-of-pocket after reappears amid ongoing investigation
A consumer watchdog said it is taking customers’ allegations “very seriously”.
# Christmas Shopping
Consumer watchdog issues warning about controversial tech retailer
The CCPC said the warning is especially noteworthy ahead of the Christmas period.
# Shopping
Black Friday shoppers warned to be aware of their rights as watchdog expects surge in requests for help
It is expected that around €250m will be spent by Irish shoppers today.